Customer-Centric Automotive Service Advisor 9-Day Fortnight

RAC Automotive Services; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Insurance discounts

Roadside assistance

Career development

Uniform

Zusammenfassung

RAC Automotive Services is seeking a Service Advisor to join the Northbridge team in Sydney, NSW. You will manage the member experience during the vehicle service process, coordinate with technicians, and communicate with customers to ensure satisfaction.

You will provide service estimates, explain work, and offer recommendations, while supporting sales targets and maintaining repair orders and records. This role offers career growth within a trusted automotive brand.

Qualifikationen

• Outstanding professional customer relationship management including problem solving and conflict resolution skills.
• Technical knowledge of automotive repairs and servicing is desirable.
• Sound administrative skills.
• High level verbal and written communication skills.
• Effective teamwork and ability to develop positive workplace relationships.

Aufgaben

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue.
• Providing estimates for repair and maintenance services and offering recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance.
• Providing regular updates to members on the status of their vehicle.
• Handling member concerns and complaints professionally and timely.
• Preparing and completing repair orders.
• Supporting the achievement of team sales targets and conversion rates.

Kenntnisse

Customer service

Problem solving

Communication

Admin skills

Teamwork

Jobbeschreibung

RAC Automotive Services is seeking a Service Advisor to join the Northbridge team in Sydney, NSW. You will manage the member experience during the vehicle service process, coordinate with technicians, and communicate with customers to ensure satisfaction.

You will provide service estimates, explain work, and offer recommendations, while supporting sales targets and maintaining repair orders and records. This role offers career growth within a trusted automotive brand.