Automotive Service Advisor

12AUTO RAC Automotive Services Pty Ltd; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

9-day Fortnight

Bonus Incentive Scheme

Employee Benefits

Uniform

Discounts on member benefits

Free roadside assistance

Job summary

RAC Auto Services Northbridge is seeking a Service Advisor with a passion for the automotive industry and delivering exceptional customer service. You will greet members, provide repair estimates, coordinate with technicians and keep customers updated on vehicle status, while supporting sales targets and administrative tasks.

This role offers variety, stability and growth within WA's trusted brand and includes benefits such as salary, superannuation, bonus incentive scheme, uniform and member

Qualifications

• Outstanding professional customer relationship management including problem solving and conflict resolution skills.
• Technical knowledge of automotive repairs (desirable).
• Sound administrative skills.
• High level verbal and written communication skills.
• Effective teamwork skills and ability to develop positive workplace relationships.
• Flexibility to travel and work between centres.

Responsibilities

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue.
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance.
• Providing regular updates to members on the status of their vehicle.
• Handling member concerns and complaints in a professional and timely manner.
• Preparing and completing repair orders.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• Providing site and mobile service administrative support including data entry and maintaining records invoicing and receipting payments part returns and correct allocation of part numbers on repair orders.

Skills

Customer service

Problem solving

Verbal and written communication

Teamwork

Flexibility travel centres

Job description

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

Why Join Us?

• Monday - Friday: 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
• 9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
• Annual salary + Superannuation + Bonus Incentive Scheme + Employee Benefits + Uniform
• Generous discounts on home, contents and car insurance, as well as member benefits and FREE roadside assistance
• Career development and learning opportunities
• An active social club plus hundreds of members only discounts

RAC Auto Services is seeking a Service Advisor with a passion for the automotive industry and delivering exceptional customer service to join the team at RAC Auto Services Northbridge. If you're looking for a role with variety, stability and the opportunity to grow your career with one of WA's most trusted brands, we'd love to hear from you.

About the Role

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works
• Coordinating with technicians to ensure timely completion of repairs and maintenance
• Providing regular updates to members on the status of their vehicle
• Handling member concerns and complaints in a professional and timely manner
• Preparing and completing repair orders
• Supporting the collaboration and achievement of team sales targets and conversion rates
• Understanding revenue and profit targets
• Providing site and mobile service administrative support including: data entry and maintaining records invoicing and receipting payments part returns and correct allocation of part numbers on repair orders

What are we looking for?

• Outstanding professional customer relationship management including problem solving and conflict resolution skills
• Technical knowledge of automotive repairs and servicing (desirable)
• Sound administrative skills
• High level verbal and written communication skills
• Effective teamwork skills and ability to develop positive workplace relationships
• Flexibility to travel and work between centres

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included. We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA. Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians. Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds. For any assistance please contact [e-mail]

For any assistance please contact Lorretta Jackson, Talent Acquisition Partner, on 08 9436 356 or [e-mail]