Automotive Service Advisor

RAC Automotive Services; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance discounts

Roadside assistance

Career development

Uniform

Job summary

RAC Automotive Services is seeking a Service Advisor to join the Northbridge team in Sydney, NSW. You will manage the member experience during the vehicle service process, coordinate with technicians, and communicate with customers to ensure satisfaction.

You will provide service estimates, explain work, and offer recommendations, while supporting sales targets and maintaining repair orders and records. This role offers career growth within a trusted automotive brand.

Qualifications

• Outstanding professional customer relationship management including problem solving and conflict resolution skills.
• Technical knowledge of automotive repairs and servicing is desirable.
• Sound administrative skills.
• High level verbal and written communication skills.
• Effective teamwork and ability to develop positive workplace relationships.

Responsibilities

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue.
• Providing estimates for repair and maintenance services and offering recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance.
• Providing regular updates to members on the status of their vehicle.
• Handling member concerns and complaints professionally and timely.
• Preparing and completing repair orders.
• Supporting the achievement of team sales targets and conversion rates.

Skills

Customer service

Problem solving

Communication

Admin skills

Teamwork

Job description

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

RAC Auto Services is seeking a Service Advisor with a passion for the automotive industry and delivering exceptional customer service to join the team at RAC Auto Services Northbridge . If you're looking for a role with variety, stability and the opportunity to grow your career with one of WA's most trusted brands, we'd love to hear from you.

Why Join Us?

• Monday - Friday : 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
• 9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
• Annual salary + Superannuation + Bonus Incentive Scheme + Employee Benefits + Uniform
• Generous discounts on home, contents and car insurance, as well as member benefits and FREE roadside assistance
• Career development and learning opportunities
• An active social club plus hundreds of members only discounts

About the Role

The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance
• Providing regular updates to members on the status of their vehicle
• Handling member concerns and complaints in a professional and timely manner
• Preparing and completing repair orders.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• Providing site and mobile service administrative support including:
• data entry and maintaining records
• invoicing and receipting payments
• part returns and correct allocation of part numbers on repair orders

What are we looking for?

This role suits motivated customer service, solution focussed individual, including:

• Outstanding professional customer relationship management including problem solving and conflict resolution skills
• Technical knowledge of automotive repairs and servicing (desirable)
• Sound administrative skills
• High level verbal and written communication skills
• Effective teamwork skills and ability to develop positive workplace relationships
• Flexibility to travel and work between centres

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included.

We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.

If you would like further information about this vacancy, please contact Lorretta Jackson, Talent Acquisition Partner , on 08 9436 356 or lorretta.jakson @rac.com.au