Automotive Service Advisor

RACWA; Sydney; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Bonus incentive scheme

Employee benefits

Uniform

Discounts on insurance

Roadside assistance

Zusammenfassung

RAC Auto Services Northbridge is seeking a Service Advisor to manage the member experience during vehicle service, coordinating with technicians and communicating with customers.

You will greet members, confirm vehicle details, provide repair estimates, and guide customers through recommended work while ensuring timely updates and smooth service operations.

Qualifikationen

• Strong customer relationship management and conflict resolution.
• Technical knowledge of automotive repairs (desirable).
• Sound administrative skills.
• High level verbal and written communication.
• Effective teamwork and positive workplace relationships.
• Flexibility to travel between centres.

Aufgaben

• Greet members and confirm vehicle information (make, model, service/repair type).
• Provide estimates for repair and maintenance services and explain work to be performed.
• Coordinate with technicians to ensure timely completion of repairs and maintenance.
• Provide regular updates to members on vehicle status.
• Handle member concerns and complaints professionally and promptly.
• Prepare and complete repair orders.
• Support achievement of team sales targets and conversion rates.
• Understand revenue and profit targets.
• Provide site and mobile service administrative support: data entry and records management.
• Invoicing and receipting payments.
• Part returns and correct allocation of part numbers on repair orders.

Kenntnisse

Customer service

Problem solving

Verbal communication

Written communication

Teamwork

Administrative skills

Jobbeschreibung

RAC is a purpose-led member organisation. Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

RAC Auto Services is seeking a Service Advisor with a passion for the automotive industry and delivering exceptional customer service to join the team at RAC Auto Services Northbridge. If you're looking for a role with variety, stability and the opportunity to grow your career with one of WA's most trusted brands, we'd love to hear from you.

Why Join Us?

• Monday - Friday: 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
• 9-day Fortnight - discover how you can earn full-time wages while enjoying the convenience of a 9-day fortnight
• Annual salary + Superannuation + Bonus Incentive Scheme + Employee Benefits + Uniform
• Generous discounts on home, contents and car insurance, as well as member benefits and FREE roadside assistance
• Career development and learning opportunities
• An active social club plus hundreds of members only discounts

About the Role

The successful candidate will be responsible for managing the member experience during the vehicle service process, including coordinating with technicians and communicating with customers

• Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
• Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
• Coordinating with technicians to ensure timely completion of repairs and maintenance
• Providing regular updates to members on the status of their vehicle
• Handling member concerns and complaints in a professional and timely manner
• Preparing and completing repair orders.
• Supporting the collaboration and achievement of team sales targets and conversion rates.
• Understanding revenue and profit targets.
• Providing site and mobile service administrative support including:
• data entry and maintaining records
• invoicing and receipting payments
• part returns and correct allocation of part numbers on repair orders

What are we looking for?

This role suits motivated customer service, solution focussed individual, including:

• Outstanding professional customer relationship management including problem solving and conflict resolution skills
• Technical knowledge of automotive repairs and servicing (desirable)
• Sound administrative skills
• High level verbal and written communication skills
• Effective teamwork skills and ability to develop positive workplace relationships
• Flexibility to travel and work between centres

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to creating a workplace where everyone feels valued, respected and included. We welcome applications from people of all backgrounds and encourage you to let us know if you require any adjustments or support throughout the recruitment process.