Customer-Centric Admin Specialist

RNR Refinish; Queensland; On-site; AUD 55,000 - 75,000; Full time

Job summary

RNR Refinish in Queensland is seeking an experienced administrator to lead customer communication and ensure service quality across office functions. You will handle inquiries, calls, emails, and bookings with a service-first mindset.

You will provide clear updates on job status, timelines, and invoicing, ensure accuracy of all customer-facing information, and liaise with insurers and warranty companies. You will join a small, collaborative team focused on consistency and morale.

Qualifications

• Experience in administration or customer service across any industry.
• Strong attention to detail and quality in work.
• Excellent communication and relationship-building skills.

Responsibilities

• Managing customer enquiries, calls, emails, and bookings with a strong service-first approach
• Providing clear, accurate, and professional communication regarding job status, timelines, progress updates, and invoicing
• Ensuring all customer-facing information and documentation is accurate and delivered to a high standard
• Liaising with insurance and warranty companies to support approvals and correspondence
• Assisting a small, experienced office team to maintain consistency, morale, and service quality

Skills

Administration

Customer service

Communication

Tools

MS Office

CRM software

Job description

RNR Refinish in Queensland is seeking an experienced administrator to lead customer communication and ensure service quality across office functions. You will handle inquiries, calls, emails, and bookings with a service-first mindset.

You will provide clear updates on job status, timelines, and invoicing, ensure accuracy of all customer-facing information, and liaise with insurers and warranty companies. You will join a small, collaborative team focused on consistency and morale.