Customer Care Support (3m+) - Macquarie Park

Charterhouse; Sydney; On-site; AUD 52,000 - 58,000; Full time

Benefits offered by this job

Immediate start

Potential extension

Job summary

Charterhouse in Macquarie Park is seeking a compassionate Customer Care / Receptionist for a 3-month contract with a strong extension potential. The role offers $40.00 per hour plus super, full-time hours, Monday to Friday, 8:00 AM to 4:30 PM, with an immediate start.

You will be the first point of contact, delivering warmth, empathy, and professionalism while providing reception and administrative support in a respectful environment.

Qualifications

• Experience in reception, customer service, or administration.
• Excellent communication and interpersonal skills.
• Proactive, empathetic, and professional approach.

Responsibilities

• Welcome and assist visitors with professionalism and care
• Manage incoming phone calls and email enquiries
• Provide reception and administrative support
• Deliver exceptional customer service with empathy and understanding
• Maintain accurate records and documentation
• Support day-to-day office operations
• Ensure a welcoming and professional front-of-house experience

Skills

Empathy

Customer service

Communication

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Are you looking for a role where empathy matters? We are seeking a compassionate professional Customer Care / Receptionist to join a dedicated team in Macquarie Park.

3-Month Contract | Strong Potential for Extension
$40.00 per Hour plus Super
Full-Time | Monday to Friday | 8:00 AM to 4:30 PM
Immediate Start Available

This position is ideal for someone who understands the importance of making people feel welcomed, heard, and supported. As the first point of contact, you will bring warmth, empathy, and professionalism to every interaction while providing high-quality reception and administrative support in a respectful and sensitive environment.

Key Responsibilities

• Welcome and assist visitors with professionalism and care
• Manage incoming phone calls and email enquiries
• Provide reception and administrative support
• Deliver exceptional customer service with empathy and understanding
• Maintain accurate records and documentation
• Support day-to-day office operations
• Ensure a welcoming and professional front-of-house experience

About You

To be successful in this role, you will have:

• Previous experience in reception, customer service, or administration
• Excellent communication and interpersonal skills
• A genuine ability to connect with people and provide support with empathy
• A professional, calm, and respectful approach
• Strong organisational skills and attention to detail
• Confidence managing multiple tasks and competing priorities
• Proficiency with Microsoft Office and general administrative systems

What's on Offer?

• Immediate start
• Full-time hours, Monday to Friday
• Competitive rate of $40 per hour plus super
• Supportive team environment
• Opportunity to contribute in a meaningful, people-focused role
• Strong potential for contract extension

If you are a compassionate and customer-focused professional who thrives in a front-facing role and understands the value of empathy in every interaction, we would love to hear from you.