Bereavement Services Supervisor - Operations

Shoalhaven City Council; Worrigee; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Generous leave entitlements

Long Service Leave after 5 years

Flexitime for indoor staff

9-day fortnight for outdoor staff

Flexible and remote working

Job summary

Shoalhaven City Council invites applications for a Bereavement Services Supervisor - Operations. This hands-on leadership role oversees burial, cremation and cemetery services, ensuring safety, dignity and regulatory compliance across facilities in the Shoalhaven area.

You will supervise staff, coordinate services, manage records and contribute to continuous improvement initiatives. A compassionate, organised leader with strong communication skills is essential.

Qualifications

• Cert IV in Construction, Building, Leadership Management, or a minimum of five (5) years supervisory experience in construction, cemetery, crematorium or facility management or related activity with a combination of practical experience, coordination or staff and administration of project work
• Current MR (NSW) Driver's Licence
• Current NSW Construction / induction Certificate
• Workcover accredited, hazardous goods and workplace substances (or willing to obtain within the first three (3) months)
• Proven recent experience as an Excavator Operator
• Safe Graves (NSW) Accredited Training or equivalent (or ability to obtain within 3 - 6 months of commencement)
• Proof of right to work in Australia

Responsibilities

• Supervise and support the Bereavement Services team, providing leadership, guidance and operational direction.
• Coordinate the delivery of burial, cremation, interment and memorial services, ensuring compliance with relevant legislation, policies and procedures.
• Communicate professionally and compassionately with families, funeral directors, clergy and members of the public.
• Oversee cemetery grounds, buildings and infrastructure maintenance to ensure a safe, respectful and compliant environment.
• Support continuous improvement initiatives, operational planning and service delivery outcomes.
• Prepare reports, maintain records and provide recommendations to support operational and strategic decision-making.
• Ensure high standards of customer service, workplace safety and regulatory compliance across all bereavement services activities.

Job description

Bereavement Services Supervisor - Operations

• 38 hours per week (Monday to Friday) with a 9-day fortnight
• Located at Shoalhaven Memorial Gardens - Worrigee Road, Worrigee
• Applications close Wednesday, 28 October 2026 (at midnight)

About the Role

Reporting to the Manager - Bereavement Services, you will lead the day-to-day operations of Council's cemeteries and crematorium, ensuring services are delivered safely, professionally and with dignity and respect. This hands-on leadership role combines team supervision, operational coordination, customer service and compliance responsibilities across burial, cremation and cemetery operations. This includes:

• Supervise and support the Bereavement Services team, providing leadership, guidance and operational direction.
• Coordinate the delivery of burial, cremation, interment and memorial services, ensuring compliance with relevant legislation, policies and procedures.
• Communicate professionally and compassionately with families, funeral directors, clergy and members of the public.
• Oversee cemetery grounds, buildings and infrastructure maintenance to ensure a safe, respectful and compliant environment.
• Support continuous improvement initiatives, operational planning and service delivery outcomes.
• Prepare reports, maintain records and provide recommendations to support operational and strategic decision-making.
• Ensure high standards of customer service, workplace safety and regulatory compliance across all bereavement services activities.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

• Cert IV in Construction, Building, Leadership Management, or a minimum of five (5) years supervisory experience in construction, cemetery, crematorium or facility management or related activity with a combination of practical experience, coordination or staff and administration of project work
• Current MR (NSW) Driver's Licence
• Current NSW Construction / induction Certificate
• Workcover accredited, hazardous goods and workplace substances (or willing to obtain within the first three (3) months)
• Proven recent experience as an Excavator Operator
• Safe Graves (NSW) Accredited Training or equivalent (or ability to obtain within 3 - 6 months of commencement)
• Proof of right to work in Australia

We're looking for a compassionate and organised leader with strong communication skills, a proactive approach and a commitment to delivering respectful, high-quality services to the community.

Applications Close

Wednesday, 28 October 2026 (at midnight)

If you have any questions about this role, please contact Charmaine Schembri

- Manager, Bereavement Services - 02 4429 5***

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

• Generous leave entitlements
• Long Service Leave after 5 years
• Option of flexitime for indoor staff
• 9-day fortnight for outdoor staff
• Flexible and remote working arrangements
• Novated lease arrangements available
• Opportunities for professional development and training
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
• NSW Welcome Experience

Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.