Grafton: Customer Support & Enquiry Specialist

Transport for NSW; Grafton; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Transport For NSW is seeking a Shared Services Support Officer based in Grafton, NSW. You will join a team delivering people support services, handling high-volume customer interactions across phone, live chat and administrative channels to ensure quality service.

In this permanent full-time role you will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced environment.

Qualifications

• Experience in customer service and resolving enquiries.
• Ability to handle high-volume, multi-channel interactions.

Responsibilities

• Provide high-quality customer service and support customers across phone, live chat and administrative channels.
• Resolve complex enquiries, process transactions and contribute to continuous improvements.
• Deliver exceptional service in a fast-paced, high-volume environment while meeting performance targets and quality standards.

Skills

Communication

Problem-solving

Empathy

Conflict resolution

Job description

Transport For NSW is seeking a Shared Services Support Officer based in Grafton, NSW. You will join a team delivering people support services, handling high-volume customer interactions across phone, live chat and administrative channels to ensure quality service.

In this permanent full-time role you will resolve complex enquiries, process transactions, and contribute to continuous improvements that enhance the customer experience and service delivery in a fast-paced environment.