Customer Care Specialist - Hybrid/Remote with AI Training

Eureka Pet Co; Sydney; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible work

Learning budget

Staff pet treats

Mission-driven culture

Collaborative team

Job summary

Eureka Pet Co is seeking a Customer Care Specialist in Australia to support customers via email, live chat and phone. You will handle orders, subscriptions and product questions, working in a lean CX team focused on fast, personal service.

Join a dog‑driven, mission‑led company with a flexible hybrid setup (Brookvale HQ 2 days, from home 3 days) or fully remote for the right person. Experience with Gorgias is a bonus.

Qualifications

• Experience in customer-facing roles.
• Familiarity with multi-channel support processes is a plus.
• Ability to learn new tools quickly and adapt to AI-assisted workflows.

Responsibilities

• Assist customers via email, live chat and phone.
• Manage orders, subscriptions, deliveries and product questions.
• Collaborate with Ops to ensure smooth dispatch and delivery.
• Develop and maintain a knowledge base for customers.

Skills

Customer service

Gorgias

Live chat

Phone support

Email support

AI tools

English communication

Tools

Gorgias

CRM systems

AI tools

Job description

Eureka Pet Co is seeking a Customer Care Specialist in Australia to support customers via email, live chat and phone. You will handle orders, subscriptions and product questions, working in a lean CX team focused on fast, personal service.

Join a dog‑driven, mission‑led company with a flexible hybrid setup (Brookvale HQ 2 days, from home 3 days) or fully remote for the right person. Experience with Gorgias is a bonus.