Customer Service Officer - 12 Months Fixed Term

NTI Limited; Brisbane; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On the job training

Discounts across retailers

Flexible working after probation

Job summary

NTI Limited in Brisbane is seeking a Customer Service Officer for a 12-month fixed term. You will support customers with varied needs from a direct product range, delivering proactive, friendly service in a busy environment.

The role emphasizes teamwork, learning, and achieving targets, with a focus on building trust via clear phone communication. The team values collaboration, ongoing development, and resilience, offering on-the-job training, access to discounts, and flexibility after

Qualifications

• Excellent communication and interpersonal skills with an engaging phone manner.
• Strong desire to work in a high performing team and learn ongoing development.
• Passion for achieving and exceeding targets with self-management and problem solving.
• Emotional resilience in a dynamic customer service environment.

Responsibilities

• Support customers and their individual needs from a diverse product range.
• Deliver proactive, customer-focused service and build trust with callers.
• Contribute to team performance and maintain strong relationships with customers.

Skills

Communication skills

Interpersonal skills

Phone manner

Team work

Learning & development

Goal orientation

Self-management

Problem solving

Emotional resilience

Job description

Customer Service Officer - 12 Months Fixed Term

Located in our modern Brisbane offices, you’ll play a key role in supporting our customers and their individual needs utilizing a diverse direct product range.

Our Customer Care Team have built a reputation for great service and expertise in the market through strong relationships with our customers. We pride ourselves on being proactive, customer-focused, and collaborative -bringing deep industry knowledge and a commitment to excellence in everything we do.

What we’ll love about you:

You have excellent communication and strong interpersonal skills and an engaging phone manner that builds trust and rapport quickly. In addition, you will have:

A strong desire to work as part of a high performing team

An interest in your learning and ongoing development

A passion for achieving and exceeding targets

The ability to self-manage, problem solve and demonstrate emotional resilience

What to expect when you’re a part of the NTI family:

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People, and as such, we offer:

A real and tangible commitment to your development and ongoing study

All necessary on the job training including required certifications.

Access to discounts on over 350 retailers across Australia

The ability to apply for flexible working arrangements (after probationary period has expired)

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.