ICT Customer Support Specialist — Growth & On-Call Sponsorship

TECHNO AUSTRASIA; Australia; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Maternity leave

Parental leave

Professional development

Job summary

Techno Austraisa is hiring a Permanent, full-time ICT Customer Support Officer to deliver hands-on IT support, troubleshoot issues, and maintain day-to-day IT operations in Australia. The role emphasizes service quality and user guidance across staff and stakeholders.

You will work on equipment setup, network configurations, and documentation while contributing to continuous service improvements and professional growth. Visa sponsorship may be available for suitable candidates.

Qualifications

• Experience in ICT client services or IT service management.
• Experience handling IT enquiries from multiple stakeholders.
• Ability to support Microsoft 365 and end-user devices.

Responsibilities

• Provide first-line ICT support for hardware, software and OS issues.
• Log, prioritise, track and resolve IT support requests.
• Explain technical issues clearly and guide users.

Skills

IT service management

IT support

Customer services

Staff assistance

Tools

ServiceNow

Microsoft 365

Job description

Techno Austraisa is hiring a Permanent, full-time ICT Customer Support Officer to deliver hands-on IT support, troubleshoot issues, and maintain day-to-day IT operations in Australia. The role emphasizes service quality and user guidance across staff and stakeholders.

You will work on equipment setup, network configurations, and documentation while contributing to continuous service improvements and professional growth. Visa sponsorship may be available for suitable candidates.