Customer Care Specialist — Fast-Paced Growth & Training

Harbour Dental Lab; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Monthly team lunches

Public transport nearby

Job summary

Harbour Dental Lab in Silverwater, NSW, is seeking a Customer Care Representative to be the first point of contact for dental clinics across Australia, ensuring accurate and courteous handling of cases.

You'll coordinate with our production team, enter cases into our management system, respond to inquiries by phone and email, and build lasting relationships with clinics while delivering exceptional customer service. We offer a competitive salary and career growth.

Qualifications

• Customer-first mindset and a genuine passion for delivering exceptional service.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer enquiries via phone and email.
• Receive and organise incoming work from dental clinics.
• Accurately enter cases into our case management system.
• Coordinate with our production team to monitor case progress.
• Keep customers informed with timely updates.
• Resolve enquiries and proactively find solutions to customer concerns.
• Build strong, lasting relationships with dental clinics.
• Ensure every customer interaction reflects Harbour Dental Lab's commitment to quality, reliability and exceptional service.

Skills

Customer service

Communication

Problem solving

Multitasking

Ownership

Learning mindset

Job description

Harbour Dental Lab in Silverwater, NSW, is seeking a Customer Care Representative to be the first point of contact for dental clinics across Australia, ensuring accurate and courteous handling of cases.

You'll coordinate with our production team, enter cases into our management system, respond to inquiries by phone and email, and build lasting relationships with clinics while delivering exceptional customer service. We offer a competitive salary and career growth.