Customer Care & Scheduling Coordinator - Hybrid Role

Pickles Auctions; Gold Coast City; On-site; AUD 48,000 - 55,000; Full time

Job summary

Synergie Australia is seeking a Customer Service Representative for a trusted client in Northgate, QLD. This 3-month temporary assignment offers a Monday to Friday, 9:00am to 5:00pm roster with a pay of $35–$40 per hour plus Super.

You will respond to enquiries, manage requests in Salesforce, coordinate bookings, and maintain accurate records while meeting KPI targets. Hybrid working may be available after conversion.

Qualifications

• Experience in customer service or contact centre.
• Strong written and verbal communication.
• Excellent organisational and time-management skills.
• High attention to detail and data entry accuracy.
• Proficiency with Microsoft Office Suite.
• Ability to multitask and manage competing priorities.
• Experience using Salesforce or other CRM systems.
• Positive attitude and customer-focused approach.

Responsibilities

• Respond to customer enquiries via phone and email.
• Manage customer requests through Salesforce and internal systems.
• Coordinate service bookings and scheduling requirements.
• Resolve customer issues and complaints in a professional manner.
• Maintain accurate customer records and account information.
• Liaise with internal departments to ensure service delivery standards.
• Work within KPI and service level expectations.
• Build strong relationships with customers and stakeholders.

Skills

Customer service

Communication

Organisational skills

Data entry accuracy

Multitasking

Salesforce

MS Office

Tools

Salesforce

Microsoft Office

Job description

Synergie Australia is seeking a Customer Service Representative for a trusted client in Northgate, QLD. This 3-month temporary assignment offers a Monday to Friday, 9:00am to 5:00pm roster with a pay of $35–$40 per hour plus Super.

You will respond to enquiries, manage requests in Salesforce, coordinate bookings, and maintain accurate records while meeting KPI targets. Hybrid working may be available after conversion.