Customer Care Representative

Victaulic Company; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Career development programs

Annual leave & holidays

Job summary

Victaulic in Eagle Farm, Queensland, is seeking a Customer Care Representative to deliver consistent, high‑quality service for distributors and clients. You will manage orders, respond to inquiries, and coordinate with Sales to ensure accurate delivery and billing.

This full‑time role requires strong office skills, problem solving, and daily commuting to the Eagle Farm office. The position offers career development, competitive salary, and inclusive, collaborative culture, with opportunities for

Qualifications

• Experience in a customer service or similar role.
• Proficient with Microsoft Office and ERP systems.
• Willingness to travel to Eagle Farm daily.

Responsibilities

• Process all order processing and service-related activities to ensure accurate, timely handling of customer requirements.
• Provide courteous and professional responses for product and order inquiries.
• Handle quotations, order entry, edits and maintenance, and billing issues.
• Analyze and resolve customer requests using established procedures.
• Identify and report customer issues and potential sales leads to Supervisor/Sales Management.
• Coordinate with sales on incoming/outgoing goods schedules and feedback.

Skills

Microsoft Office

ERP knowledge

Job description

Job Description

VICTAULIC

Customer Care Representative

Location: Eagle Farm, Queensland

Employment Type: Full-Time

Department: Customer Care

ABOUT VICTAULIC

Victaulic, headquartered in Easton, Pennsylvania, is the global leader in mechanical pipe joining solutions, delivering advanced technologies and engineering services to address complex piping challenges faced by engineers, site owners and contractors. Since 1919, our innovative solutions have improved construction productivity and reduced risks, ensuring projects are completed safely, on time, and within budget. With over 6,000 employees spanning 50+ locations worldwide, our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today, our high-quality products are used in more than 140 countries, supporting some of the world's most critical and prestigious structures.

An Industry Leader with a Heart as Big as Its Ambition and Innovation

At Victaulic, we're committed to constructing a better world for and with our people.

Let's Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.
• We stand behind our people.
• We foster an environment for constant learning.
• We engineer change for a more stable and sustainable world.

YOUR IMPACT STARTS HERE

As a Customer Care Representative, you will focus on providing a consistent and high standard of customer service and create an excellent customer experience for our key distributors and client base.

WHAT YOU'LL BUILD & OWN

Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of the customers' requirements.

Provide courteous and professional responses for all product and order related enquiries.

Perform quotation and order entry, edit and maintenance, handle all telephone and email enquiries relating to freight, orders, or billing issues.

Responsible to analyze and resolve customer requests, enquiries, or problems by utilizing established procedures.

Identify and report all instances of customer issues, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management.

Follow up on incoming / outgoing goods schedule to provide accurate and timely feedback to customers and the sales team.

Prevent and /or resolve any billing disputes ensuring improved efficiencies.

Other duties and tasks assigned by the Customer Care Supervisor.

WHAT YOU BRING

• Proven experience in a similar role, ideally in customer service, internal sales, administration, bookkeeping, call centre, etc.
• Strong proficiency in using Microsoft Office - Word, Excel and Teams and knowledge of an ERP system is highly regarded.

WHAT SETS YOU APART

• Goal-oriented, reliable, self-motivated and able to multi-task effectively.
• Problem solver, hands on, flexible and willing to take initiative.
• Strong coordination and follow-up skills
• Willingness to be flexible within our working schedules and work occasional overtime.
• Willingness to travel to our Eagle Farm office everyday

WHAT WE OFFER

Build A Better Career

• Competitive salary package
• Career development programs and internal promotion opportunities - we believe in growing talent from within.
• Ongoing learning and professional development opportunities

Build A Better Future

• Employer Superannuation Contribution
• A stable, globally recognised organisation with long-term career opportunities

Build A Better You

• Annual leave benefits and paid public holidays
• Flexible working arrangements where business needs allow
• Inclusive, collaborative culture where people support one another and celebrate success

Build A Better World

• Join a company whose products contribute to a safer, more sustainable built environment every day.

EQUAL EMPLOYMENT OPPORTUNITY

Victaulic is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates and make employment decisions based on merit, qualifications, experience, and business needs.

We are committed to providing a work environment free from discrimination and harassment and encourage applications from individuals of all backgrounds, regardless of age, gender, race, ethnicity, religion, disability, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We value diversity and believe that an inclusive workforce strengthens our business and communities.