Customer Care & Order Support Specialist

Central Cleaning Supplies Pty Ltd; Melbourne; Sur place; AUD 55 000 - 65 000; Plein temps

Résumé du poste

Central Cleaning Supplies Pty Ltd in Melbourne is seeking a Customer Care Specialist to be the face of our customer interactions. You will handle inbound calls and emails, provide product information, and support orders from placement to delivery.

This role requires excellent communication, strong organization, and the ability to adapt to changing needs. English proficiency is essential, and familiarity with Excel and Word is preferred to manage correspondence and data.

Qualifications

• Proven experience as Sales Support Specialist or similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• English language skills, bilingual or native speaker level of proficiency well regarded.
• Information technology competency including Excel and Word.

Responsabilités

• Manage and Process Customer Inquiries: Handle inbound customer calls and emails related to product information, order inquiries, pricing, and delivery questions with accuracy and professionalism.
• Compose Correspondence: Provide clear, timely, and precise responses to all customer communications.
• Overseeing Managing Customer Orders: to ensure prompt and effective handling of requests.
• Coordinate with Departments: Collaborate with various departments to facilitate the timely delivery of products and services.
• Process Orders: Manage order processing and work with internal teams to ensure accurate order fulfilment and delivery. Review and enter all customer orders into the system.
• Facilitate Communication: Serve as a liaison between customers and the Internal Logistics Department to resolve any issues and ensure smooth operations.
• Build Relationships: Develop and maintain effective relationships with customers and internal stakeholders.
• Adapt to Change: Demonstrate flexibility and adaptability in response to changing needs and priorities.

Connaissances

Customer service

Communication

Organizational skills

Multitasking

English proficiency

IT literacy

Outils

Excel

Word

Description du poste

Central Cleaning Supplies Pty Ltd in Melbourne is seeking a Customer Care Specialist to be the face of our customer interactions. You will handle inbound calls and emails, provide product information, and support orders from placement to delivery.

This role requires excellent communication, strong organization, and the ability to adapt to changing needs. English proficiency is essential, and familiarity with Excel and Word is preferred to manage correspondence and data.