Customer Support Specialist: Window Furnishings

Search And Gro; Sydney; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

Search And Gro in Australia is seeking a Customer Support Specialist to manage customer enquiries and support orders for window furnishings & interiors. You will coordinate with production, sales and dispatch to keep customers informed and ensure accurate information is shared.

The ideal candidate has office-based customer service or sales support experience within manufacturing or wholesale sectors, with strengths in order processing and cross-functional collaboration.

Qualifikationen

• Office-based customer service or sales support experience within a business that manufactures, supplies or distributes physical products.
• Experience with made-to-measure or made-to-order products is advantageous.
• Backgrounds in blinds, kitchens, cabinetry, windows or building materials preferred.

Aufgaben

• Respond to customer enquiries by phone and email.
• Process orders and check product information for accuracy.
• Follow up on order progress, lead times and delivery requirements.
• Liaise with production, sales and dispatch to resolve queries.
• Manage order changes and resolve product or delivery issues.
• Maintain clear, accurate customer and order records.

Kenntnisse

Customer service

Order processing

Cross-functional coordination

Attention to detail

Tools

Order management system

Jobbeschreibung

Search And Gro in Australia is seeking a Customer Support Specialist to manage customer enquiries and support orders for window furnishings & interiors. You will coordinate with production, sales and dispatch to keep customers informed and ensure accurate information is shared.

The ideal candidate has office-based customer service or sales support experience within manufacturing or wholesale sectors, with strengths in order processing and cross-functional collaboration.