Customer Care & Operations Coordinator

Yokohama TWS; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Continuous learning

Growth opportunities

Job summary

Yokohama TWS in Melbourne is seeking a day-to-day service coordinator to manage customer requirements from enquiry to job completion. You will work with Branch and State Managers, tyre technicians and operations teams to coordinate jobs, keep customers informed, and handle changing priorities in a fast-paced environment.

Experience in customer service or scheduling is valued; training will be provided on our systems and processes, with a focus on ownership, accuracy and proactive problem solving.

Qualifications

• Strong customer service and communication skills.
• Excellent organisation and time management.
• Confidence managing multiple priorities in a busy service environment.
• Ability to think on your feet and solve problems.
• Strong attention to detail and accuracy.
• Ownership and accountability.

Responsibilities

• Be a key point of contact for customer enquiries by phone and email.
• Coordinate customer requirements from initial enquiry through to job completion.
• Create, manage and progress customer jobs through our systems.
• Coordinate and schedule daily work for tyre technicians.
• Work closely with Branch and State Managers to coordinate workloads and priorities.
• Liaise with customers, technicians and operations teams regarding job requirements and scheduling.
• Manage changing priorities and urgent requests.
• Keep customers informed of scheduling and progress.
• Process invoicing and associated job documentation.
• Follow up outstanding requirements to ensure completion and closure.

Skills

Customer service

Organisation

Multitasking

Communication

Problem solving

Job description

Yokohama TWS in Melbourne is seeking a day-to-day service coordinator to manage customer requirements from enquiry to job completion. You will work with Branch and State Managers, tyre technicians and operations teams to coordinate jobs, keep customers informed, and handle changing priorities in a fast-paced environment.

Experience in customer service or scheduling is valued; training will be provided on our systems and processes, with a focus on ownership, accuracy and proactive problem solving.