Customer Service Coordinator

Yokohama TWS; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Continuous learning

Growth opportunities

Job summary

Yokohama TWS in Melbourne is seeking a day-to-day service coordinator to manage customer requirements from enquiry to job completion. You will work with Branch and State Managers, tyre technicians and operations teams to coordinate jobs, keep customers informed, and handle changing priorities in a fast-paced environment.

Experience in customer service or scheduling is valued; training will be provided on our systems and processes, with a focus on ownership, accuracy and proactive problem solving.

Qualifications

• Strong customer service and communication skills.
• Excellent organisation and time management.
• Confidence managing multiple priorities in a busy service environment.
• Ability to think on your feet and solve problems.
• Strong attention to detail and accuracy.
• Ownership and accountability.

Responsibilities

• Be a key point of contact for customer enquiries by phone and email.
• Coordinate customer requirements from initial enquiry through to job completion.
• Create, manage and progress customer jobs through our systems.
• Coordinate and schedule daily work for tyre technicians.
• Work closely with Branch and State Managers to coordinate workloads and priorities.
• Liaise with customers, technicians and operations teams regarding job requirements and scheduling.
• Manage changing priorities and urgent requests.
• Keep customers informed of scheduling and progress.
• Process invoicing and associated job documentation.
• Follow up outstanding requirements to ensure completion and closure.

Skills

Customer service

Organisation

Multitasking

Communication

Problem solving

Job description

About Us

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments.

About Us

We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand. We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet. Our people take ownership to deliver on this promise every day. We are a global Company with a local reach, operating in more than 50 Countries worldwide with 5.300 employees of 40 different nationalities, 12 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 1094 billion yen in revenues (approx. 6.7 billion euro), approximately 34,000 people around the globe and with operations in more than 120 countries. If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.

About The Job

This role is at the centre of our day-to-day customer service operations, coordinating customer requirements from initial enquiry through to job completion. You will be a key point of contact for customers, working closely with our Branch and State Managers, tyre technicians and operational teams to coordinate jobs, manage schedules, respond to changing priorities and keep customers informed throughout the process. We are looking for someone who enjoys working with customers, takes ownership and can confidently manage multiple priorities in a fast-paced service environment. You will need to be organised and accurate, but just as importantly, you will need to be a strong communicator who can think on their feet and solve problems as they arise. Experience in tyres, heavy machinery, field service or a similar operational environment would be advantageous but isn't essential. Training will be provided on our industry, systems and processes.

Key Responsibilities

• Be a key point of contact for customer enquiries by phone and email
• Coordinate customer requirements from initial enquiry through to job completion
• Create, manage and progress customer jobs through our systems
• Coordinate and schedule daily work for tyre technicians
• Work closely with Branch and State Managers to coordinate workloads, scheduling priorities and local operational requirements
• Liaise with customers, technicians and operational teams regarding job requirements and scheduling
• Manage changing priorities, urgent requests and breakdown work
• Keep customers informed of scheduling, job progress and completion
• Maintain accurate customer and job information
• Process invoicing and associated job documentation
• Follow up outstanding requirements to ensure jobs are completed and closed out accurately
• Escalate operational or customer issues to the appropriate Branch or State Manager when required
• Proactively follow up outstanding quotes to maximise conversion opportunities.

Key Requirements

• Strong customer service and communication skills
• Excellent organisation and time management skills
• Confidence managing multiple priorities in a busy service environment
• Ability to think on your feet and solve problems
• Strong attention to detail and accuracy
• A strong sense of ownership and accountability
• A practical, solutions focused approach
• Confidence communicating with customers and coordinating across multiple internal teams
• Ability to build strong working relationships with Branch and State Managers, technicians and other operational teams
• Confidence using computer-based systems and learning new technology
• A collaborative, team focused attitude

Experience in customer service, service coordination, scheduling, dispatch or a similar operational role would be highly regarded.

What We Offer

• Competitive remuneration
• Continuous learning and opportunity to grow within the business
• A collaborative, forward-thinking culture where your impact truly matters

If you're ready to make a meaningful impact and grow alongside a dynamic team, seize this opportunity and join us at Yokohama TWS.