Customer Care Officer

Verosol; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Verosol Australia is seeking a motivated Customer Care Officer to deliver excellent service from initial enquiry through to order fulfilment and after-sales support.

You will process orders accurately, respond to product enquiries, resolve day-to-day issues and coordinate with internal teams to ensure timely delivery and data integrity.

Qualifications

• Experience in an office-based customer service, order-processing or administrative role.
• Clear and professional verbal and written communication skills.
• Strong attention to detail and accurate data-entry.
• Proficiency with Microsoft Office and ability to learn order-entry systems.
• Strong organisation, prioritisation and time-management skills.
• Problem-solving and calm, solutions-focused approach.
• Ability to work independently and collaborate across teams.
• Respectful handling of confidential information.

Responsibilities

• Respond promptly and professionally to customer and dealer enquiries by telephone, email and face-to-face.
• Provide accurate information about Verosol products, services, orders and processes.
• Enter, review and process customer orders and transactions accurately and efficiently.
• Manage order amendments, cancellations, returns and related documentation as per procedures.
• Clarify missing or inconsistent information with customers and internal teams before orders progress.
• Investigate and resolve routine customer concerns and escalate complex matters.
• Coordinate with production, warehousing and dispatch to support accurate order fulfilment.
• Maintain electronic records and customer contact details with regular data-quality checks.
• Assist with product samples, outgoing mail, printing, data entry and general admin tasks.
• Answer calls, greet visitors and provide courteous office support.
• Handle customer and commercial information confidentially.
• Contribute to a cooperative team culture and identify improvements to customer experience and processes.

Skills

Customer service

Order processing

Data entry

Attention to detail

Microsoft Office

Time management

Organisational skills

Problem solving

Team collaboration

Communication

Tools

Microsoft Office

Job description

Verosol Australia is seeking a motivated, customer-focused and detail-oriented Customer Care Officer to join our team. This role is central to creating a positive experience for our customers and dealer network, from the first enquiry through to order fulfilment and after-sales support.

You will accurately process orders, respond to product and service enquiries, resolve day-to-day issues and coordinate with internal teams. The role suits someone who communicates clearly, stays composed under pressure and takes pride in getting the details right.

Key responsibilities

• Respond promptly and professionally to customer and dealer enquiries by telephone, email and face to face.
• Provide accurate information about Verosol products, services, orders and processes.
• Enter, review and process customer orders and transactions accurately and efficiently.
• Manage order amendments, cancellations, returns and related documentation in line with company procedures.
• Clarify missing or inconsistent information with customers and internal teams before orders progress.
• Investigate and resolve routine customer concerns, keeping customers informed and escalating complex matters appropriately.
• Work closely with production, warehousing and dispatch teams to support accurate and timely order fulfilment.
• Maintain organised electronic records, customer contact details and filing systems, and conduct regular data-quality checks.
• Assist with product samples, outgoing mail, printing, photocopying, data entry and other general administrative tasks.
• Answer and direct telephone calls, greet visitors and provide courteous general office support.
• Handle customer, commercial and personal information sensitively and confidentially.
• Contribute to a cooperative team culture and identify opportunities to improve the customer experience and administrative processes.

About you

• Previous experience in an office-based customer service, customer care, order-processing or administrative role
• Clear and professional verbal and written communication skills
• Strong attention to detail, accurate data-entry skills and a commitment to quality
• Confidence using Microsoft Office and the ability to learn order-entry, customer and business systems
• Strong organisation, prioritisation and time-management skills
• A practical approach to problem-solving and the judgement to upscale matters when required
• Ability to work independently while collaborating effectively across teams
• A calm, respectful and solutions-focused approach during busy periods or challenging interactions

About us

Verosol Australia is a well-established Australian business. This is an opportunity to contribute to the company in a role that connects customers, dealers and operational teams. You will be part of a collaborative environment where accuracy, responsiveness and strong relationships matter.