Customer Care Officer

Verosol Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Verosol Australia is seeking a motivated Customer Care Officer to join our team at the Head Office in Revesby, NSW. This role is central to creating a positive experience for our customers and dealer network, from the first enquiry through to order fulfilment and after-sales support.

You will accurately process orders, respond to product and service enquiries, resolve day-to-day issues and coordinate with internal teams.

Qualifications

• Previous experience in an office-based customer service, customer care, order-processing or administrative role.
• Clear and professional verbal and written communication skills.
• Strong attention to detail and data-entry accuracy.
• Ability to learn order-entry, customer and business systems.

Responsibilities

• Respond to customer and dealer enquiries by telephone, email and face to face.
• Provide accurate information about Verosol products, services, orders and processes.
• Enter, review and process customer orders and transactions accurately.
• Manage order amendments, cancellations, returns and related documentation.
• Clarify missing information with customers and internal teams before orders progress.
• Investigate and resolve routine customer concerns and escalate complex matters.

Skills

Customer service

Data entry

Office software

Communication

Time management

Tools

Microsoft Office

Job description

Verosol Australia is seeking a motivated, customer-focused and detail-oriented Customer Care Officer to join our team at our Head Office in Revesby, NSW. This role is central to creating a positive experience for our customers and dealer network, from the first enquiry through to order fulfilment and after-sales support.

You will accurately process orders, respond to product and service enquiries, resolve day-to-day issues and coordinate with internal teams. The role suits someone who communicates clearly, stays composed under pressure and takes pride in getting the details right.

Key responsibilities

• Respond promptly and professionally to customer and dealer enquiries by telephone, email and face to face.
• Provide accurate information about Verosol products, services, orders and processes.
• Enter, review and process customer orders and transactions accurately and efficiently.
• Manage order amendments, cancellations, returns and related documentation in line with company procedures.
• Clarify missing or inconsistent information with customers and internal teams before orders progress.
• Investigate and resolve routine customer concerns, keeping customers informed and escalating complex matters appropriately.
• Work closely with production, warehousing and dispatch teams to support accurate and timely order fulfilment.
• Maintain organised electronic records, customer contact details and filing systems, and conduct regular data-quality checks.
• Assist with product samples, outgoing mail, printing, photocopying, data entry and other general administrative tasks.
• Answer and direct telephone calls, greet visitors and provide courteous general office support.
• Handle customer, commercial and personal information sensitively and confidentially.
• Contribute to a cooperative team culture and identify opportunities to improve the customer experience and administrative processes.

About you

• Previous experience in an office-based customer service, customer care, order-processing or administrative role
• Clear and professional verbal and written communication skills
• Strong attention to detail, accurate data-entry skills and a commitment to quality
• Confidence using Microsoft Office and the ability to learn order-entry, customer and business systems
• Strong organisation, prioritisation and time-management skills
• A practical approach to problem-solving and the judgement to elevate matters when required
• Ability to work independently while collaborating effectively across teams
• A calm, respectful and solutions-focused approach during busy periods or challenging interactions

About us

Verosol Australia is a well-established Australian business. This is an opportunity to contribute to the company in a role that connects customers, dealers and operational teams. You will be part of a collaborative environment where accuracy, responsiveness and strong relationships matter.