Customer Care Coordinator - QLD

Ebos Group; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Generous parental leave

Employee referral programs

Volunteer leave

Performance-based rewards

Job summary

LifeHealthcare, part of EBOS MedTech, is seeking a dedicated customer service professional for a 12-month contract to support hospitals and clinicians across Australia. You will handle phone and email inquiries, process orders, and collaborate with sales, logistics, and warehouse teams to ensure timely, accurate deliveries.

The role offers hands-on training, exposure to the medical device industry, and opportunities to build relationships across customer service, sales, logistics, warehouse and

Qualifications

• Experience in customer service, administration, retail, logistics, hospitality or other customer-focused environments.
• Strong communication and relationship-building skills.
• Confidence learning new systems and processes.
• Proactive mindset and passion for helping others.
• Attention to detail and strong organisational skill.

Responsibilities

• Deliver exceptional service via phone and email.
• Process orders and customer requests with accuracy and urgency.
• Liaise with sales, warehouse and logistics teams to ensure seamless delivery outcomes.
• Keep customers informed and proactively resolve enquiries.
• Maintain accurate records across multiple systems.
• Contribute to a collaborative and positive team environment.

Skills

Customer service

Administration

Retail

Logistics

Hospitality

Tools

CRM systems

Job description

AtLifeHealthcare, we're on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.

We are part ofEBOS MedTech, which operates in 9 countries through its portfolio of companies:LifeHealthcare(ANZ distribution),Australian Biotechnologies(allograft manufacturing),Cryomed(aesthetics), andTransmedic(SE Asia + Hong Kong distribution).

Across all these businesses, we are guided by a shared value:Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.

This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.

At LifeHealthcare, you'll be joining more than a customer service team. You'll become part of a business that plays an important role in delivering healthcare solutions to hospitals and clinicians throughout Australia.

You'll work alongside a highly experienced and supportive leader who is passionate about developing people and creating a positive team culture. From day one, you'll receive hands-on training and the support you need to succeed.

This 12-month contract is a fantastic opportunity to gain exposure to the medical device industry, build new skills and develop relationships across customer service, sales, logistics, warehouse and finance teams. While we can't guarantee a permanent role at the conclusion of the contract, many employees have used opportunities like this as a stepping stone to broader careers within the EBOS MedTech group.

What you'll be doing

• Deliver exceptional service via phone and email
• Process orders and customer requests with accuracy and urgency
• Liaise with sales, warehouse and logistics teams to ensure seamless delivery outcomes
• Keep customers informed and proactively resolve enquiries
• Maintain accurate records across multiple systems
• Contribute to a collaborative and positive team environment

What we're looking for

• Experience in customer service, administration, retail, logistics, hospitality or other customer-focused environments
• Strong communication and relationship-building skills
• Confidence learning new systems and processes
• A proactive mindset and passion for helping others
• Attention to detail and strong organisational skill

LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centricthat define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:

• Career opportunities across the EBOS MedTech portfolio of companies
• Generous parental leave
• Employee referral programs
• Option to purchase additional leave
• Volunteer leave
• Performance-based financial rewards for both individual and company success