Recovery Administration Officer

I'm In The Right; North Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Weekly pay

Birthday leave

Novated leasing options

Employee Assistance Program (EAP)

Work-from-home opportunities available

Incentive opportunities

Job summary

I'm In The Right, based in North Sydney, is seeking a Recovery Administration Officer to join our team. You will help keep recovery matters moving by reviewing files, preparing documentation and supporting customers throughout the recovery process.

Full training is provided and the role follows clear procedures with a typical 8:30–5:00, Monday to Friday schedule. We value detail, organisation and clear communication, and offer weekly pay, comprehensive training, and a supportive team culture.

Qualifications

• Experience in customer service, administration or similar support role.
• Ability to follow structured processes and maintain accurate records.
• Strong written and verbal communication skills.

Responsibilities

• Review pending invoicing files and allocate to the correct recovery pathway.
• Prepare debt recovery batches and maintain supporting documents, registers and file records.
• Monitor shared inboxes and action customer and account amendment requests promptly.
• Update customer details and rental agreements across internal systems.
• Create internal recovery matters and prepare files for senior recovery officers.
• Send standard demand letters and follow-up emails.
• Respond to straightforward customer and debtor enquiries professionally.
• Contact customers post-training to explain recovery process and steps.

Skills

Detail-focused

Organised

Clear communicator

Calm under pressure

Willing to learn new systems

Tools

CRM software

Data entry systems

Job description

North Sydney | Full-Time | Training Provided | Weekly Pay

I’m In The Right is Australia’s leading accident management service, helping not-at-fault drivers navigate the stress and disruption of motor vehicle collisions. From 24-hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.

We pride ourselves on exceptional customer care and are looking for a dedicated Recovery Administration Officer to join our growing team.

About the Role

As part of our North Sydney team, you will help keep recovery matters moving by reviewing files, preparing documentation, maintaining accurate records and supporting customers throughout the recovery process. You’ll receive full training and work within clear procedures, building your confidence in customer enquiries and follow-up communication as you develop in the role. The Head Office is located in North Sydney; you will be working 8.30 to 5.00pm Monday to Friday.

Your responsibilities will include:

• Review pending invoicing files and allocate them to the correct recovery pathway.
• Prepare debt recovery batches and maintain supporting documents, registers and file records.
• Monitor shared inboxes and action customer and account amendment requests promptly.
• Update customer details and rental agreements accurately across internal systems.
• Create internal recovery matters, verify supporting information and prepare files for senior recovery officers.
• Send standard demand letters and follow-up emails.
• Respond to straightforward customer and debtor enquiries in a professional and helpful manner.
• Once trained, contact customers to explain the recovery process, outline next steps and obtain required consent.
• Escalate complex negotiations, disputes, payment arrangements and complaints to the appropriate team member.

About You

You understand the importance of accurate administration and clear, respectful customer communication. You’re organised, dependable and comfortable following structured processes while helping customers through what can be a challenging experience.

You will thrive in this role if you are:

• Detail-focused and proud of producing accurate work
• Organised, reliable and able to manage competing priorities
• A clear and confident communicator with customers and colleagues
• Calm and professional when handling sensitive or challenging conversations
• Comfortable learning new systems and following structured processes

It’s beneficial (but not essential) if you have:

• Experience in customer service, administration, accounts, collections or a similar support role
• Strong problem-solving ability
• Good time-management and organisational skills

If you bring the right attitude, we’ll teach you the rest.

Why You’ll Love Working with Us

This is more than just a job — it’s a chance to grow with a business that invests in its people and offers real career pathways.

We offer:

• Comprehensive training and all tools provided
• A supportive team culture based on our core values: Customer Focused, Integrity, Improvement, Team and Reliable
• Birthday leave
• Novated leasing options
• Employee Assistance Program (EAP)
• Weekly pay
• Incentive opportunities
• Work-from-home opportunities available