Customer Banking Specialist - Salisbury (32.5hrs/w)

Commonwealth Bank; Adelaide; On-site; AUD 36,000 - 55,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist at the Salisbury branch on a part-time basis. This role operates 32.5 hours per week, Monday to Friday from 9:15am to 4:15pm, and focuses on building strong customer relationships and guiding clients through in-branch and digital banking options.

You will work with your Branch Manager and team to deliver outstanding customer outcomes, referring complex needs to specialists as required, and participating in community events and safety

Qualifications

• Excellent communication and customer-service skills.
• Ability to ask the right questions and understand customer needs.

Responsibilities

• Build personal connections with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Address transactional needs and ensure customers leave satisfied.
• Process applications for personal loans, credit cards, and related products.
• Adhere to Bank processes, reconcile transactions, and review financial positions.
• Engage with customers at community events and fundraising activities.

Job description

We are looking for a Customer Banking Specialist to join our Salisbury branch on a part-time basis.

Roster: 32.5hrs per week

Monday to Friday: 9:15am - 4:15pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

_ Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

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Advertising End Date: 08/11/2026