Customer Banking Specialist - Erina

Commonwealth Bank; Central Coast Council; Presencial; AUD 34 000 - 44 000; Tempo parcial

Resumo da oferta

Commonwealth Bank is seeking a Customer Banking Specialist for the Erina Branch on a part-time basis. You’ll work 30 hours per week, Monday to Friday, 9.30am–4.00pm, servicing customers at Erina Fair Shopping Centre.

You’ll have in-depth conversations about banking needs, assist with account maintenance and credit applications, and perform Financial Health Checks to understand and address customers’ financial goals while promoting our digital banking options.

Qualificações

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask the right questions, find solutions, and place the customer at the centre of everything you do.
• Experience working in a busy, commercial retail environment and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers’ financial wellbeing.

Responsabilidades

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers’ financial needs and changes.
• Provide options through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while upholding processes and risk controls.

Conhecimentos

Customer service

Communication skills

Financial services

Problem solving

Descrição da oferta de emprego

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Customer Banking Specialist - Erina Branch

• Part time role - 30 hours per week
• Monday - Friday
• 9.30am - 4.00pm
• Located in the Erina Fair Shopping Centre

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Erina Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act within integrity and place the customer at the centre of everything you do

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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