Customer Banking Specialist - Atherton (contract)

CommBank; Brisbane; Vor Ort; AUD 30.000 - 47.000; Teilzeit

Zusammenfassung

CommBank is seeking a Customer Banking Specialist for the Atherton branch on a part-time contract. You will greet customers, understand enquiries and guide them to the right channels, while building rapport and promoting in-branch digital options.

You will work a predetermined roster from Monday to Friday, 9:30am to 1:30pm, with the contract running until March 2028. This role focuses on delivering friendly, professional service to support customers’ financial goals.

Qualifikationen

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Aufgaben

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience.

Kenntnisse

Customer Service

Communication Skills

Professional Demeanour

Building Rapport

Jobbeschreibung

Customer Banking Specialist - Atherton (contract)

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Atherton Branch - Customer Banking Specialist - CONTRACT:

• Contract part time opportunity - 20 hours per week


• Monday - Friday


• 9.30am - 1.30pm


• Contract until March 2028

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As the Customer Banking Specialist in our Atherton Branch, you'll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel


• Build personal connection with customers through meaningful conversations to enhance their experience


• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options


• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality


• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour


• The ability to manage customer expectations with a professional presence


• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make informed financial decisions to achieve their goals.

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

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