Data Entry - Sos Recruitment

Sos Recruitment; Canberra; On-site; AUD 64,000 - 91,000; Full time

Job summary

SOS Recruitment is seeking an experienced APS5 Data and Administration Officer to join a Federal Government Department in Canberra. The role involves data entry, remediation and broad administrative support to ensure smooth operations.

You will manage data quality, coordinate incidents with IT, maintain SOPs and liaison with internal and external stakeholders, delivering accurate work within tight deadlines and contributing to process improvements. Baseline security clearance is required.

Qualifications

• Previous experience in data administration, data remediation or data management.
• Strong data entry skills with high accuracy and attention to detail.
• Ability to investigate, troubleshoot and resolve complex data or system issues.
• Experience managing shared mailboxes, tracking service requests and administrative processes.
• Excellent organisational and time-management skills.
• Experience in a Federal Government environment is highly regarded.

Responsibilities

• Undertake data entry, cleansing and remediation per SOPs.
• Identify and resolve data-related issues and system errors.
• Assist staff with correcting inaccurate data and troubleshooting system issues.
• Monitor shared mailboxes, triage enquiries and track incidents.
• Coordinate with IT support to resolve incidents and follow up with users.
• Provide BAU operational and administrative support.
• Manage system access requests and liaise with stakeholders.
• Develop, review and maintain SOPs relating to data remediation and processes.
• Support data de-duplication activities and records management.
• Contribute to continuous process improvements and stakeholder relationships.
• Deliver accurate work within tight deadlines.

Skills

Data administration

Data remediation

Data management

Attention to detail

Problem-solving

Troubleshooting

Stakeholder liaison

Organisational skills

Communication skills

SOP development

Job description

Job Description

Position: APS5 Data and Administration Officer
Location: Canberra, ACT
Start date: ASAP
Duration: Approx. 8 months with potential to extend
Pay rate: $56.31 per hour plus 12% super
Security requirements: Must have Baseline security clearance at time of application

Overview:

SOS Recruitment is seeking an experienced APS5 Data and Administration Officer to join a Federal Government Department in Canberra.

The successful candidate will be responsible for undertaking a range of data management, remediation and administrative activities to support ongoing business operations. This role requires strong attention to detail, excellent problem-solving skills and the ability to manage competing priorities while providing high-quality support to internal and external stakeholders.

Responsibilities:

• Undertake data entry, cleansing and remediation activities in accordance with standard operating procedures, ensuring accuracy and efficiency.

• Identify, investigate and resolve data-related issues, incidents and system errors.

• Assist staff with correcting inaccurate data and troubleshooting data-related system issues.

• Monitor shared mailboxes, triage enquiries, raise incidents and maintain incident tracking registers.

• Liaise with IT support teams to coordinate incident resolution and follow up with impacted users.

• Provide ongoing business-as-usual (BAU) operational and administrative support.

• Manage system access requests and respond to ad hoc enquiries from internal stakeholders and state and territory offices.

• Develop, review and maintain standard operating procedures (SOPs) relating to data remediation and operational processes.

• Support the coordination and management of data de-duplication activities.

• Assist with transfers and variations, including providing guidance to stakeholders, maintaining records and escalating matters as required.

• Maintain tracking registers and documentation relating to service changes and operational activities.

• Provide support to the BAU Activity Lead and contribute to continuous process improvements.

• Build and maintain effective working relationships with internal and external stakeholders.

• Deliver accurate, high-quality work within tight deadlines.

Experience/requirements:

• Previous experience in data administration, data remediation, data management or a similar role.

• Strong data entry skills with excellent accuracy and attention to detail.

• Demonstrated ability to investigate, troubleshoot and resolve complex data or system-related issues.

• Experience managing shared mailboxes, tracking registers, service requests and administrative processes.

• Strong organisational skills with the ability to prioritise competing tasks and meet deadlines.

• Well-developed written and verbal communication skills, including the ability to liaise effectively with a range of stakeholders.

• Demonstrated ability to interpret and follow standard operating procedures and established business processes.

• Experience developing or maintaining process documentation and SOPs.

• Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.

• Previous experience working within a Federal Government environment would be highly regarded.

SOS Recruitment is committed to workplace diversity and equity in employment. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, women, people with family responsibilities, and individuals from diverse cultural, linguistic, religious and LGBTIQ backgrounds.