Customer Banking Relief Specialist - East Maitland

CommBank; Sydney; On-site; AUD 40,000 - 48,000; Part time

Job summary

CommBank East Maitland is seeking a Customer Banking Specialist Relief for a permanent part-time role (33.75 hours/week, 9.30am–4.00pm, Monday–Friday). The position focuses on delivering exceptional customer service and guiding clients to the right channels while supporting nearby branches as needed.

You will build connections with customers, demonstrate in-branch technology and digital banking tools, and help ensure the branch runs smoothly to provide a positive customer experience.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

Skills

Customer Service

Communication

Professional Demeanour

Career Mindset

Job description

CommBank East Maitland is seeking a Customer Banking Specialist Relief for a permanent part-time role (33.75 hours/week, 9.30am–4.00pm, Monday–Friday). The position focuses on delivering exceptional customer service and guiding clients to the right channels while supporting nearby branches as needed.

You will build connections with customers, demonstrate in-branch technology and digital banking tools, and help ensure the branch runs smoothly to provide a positive customer experience.