Customer Advisor - Leave & Relief - Waurn Ponds, VIC

NAB; Geelong; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Banking discount

Discounted offers on travel, fitness,

Leave benefits

Job summary

NAB Waurn Ponds is seeking a dedicated Customer Advisor for a full-time, branch-based role. You will be the primary contact for customers at Waurn Ponds while providing support across Geelong, Geelong North, Geelong West, Leopold and Torquay branches.

A valid licence and transport are essential as mileage is paid. Hours are 8:45am–5:30pm, Monday to Friday, with opportunities for career development and a comprehensive benefits program.

Qualifications

• Proven ability to handle customer inquiries with a focus on satisfaction.
• Willingness to travel between Geelong branches as needed.
• Strong attention to accuracy in all banking transactions.

Responsibilities

• Be the first point of contact for NAB customers at Waurn Ponds and nearby branches.
• Identify suitable products and services (account opening, lending, transactions) for customers.
• Promote Smarter Banking options to make banking simple, easy and secure.

Skills

Customer service

Communication

Team player

Attention to detail

Job description

• Full-time position based in our Waurn Ponds Branch
• Leave & Relief position supporting our Waurn Ponds, Geelong, Geelong North, Geelong West, Leopold & Torquay Branches - it is essential that you can travel between locations to support our Geelong Branches covering planned and unplanned leave *mileage paid.
• 5 days per week, Monday to Friday 8:45am - 5:30pm

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by:

• Support NAB’s Waurn Ponds and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this full-time role working from 8:45am – 5:30pm, Monday to Friday.

Your home branch will be Waurn Ponds however your skills and expertise will also be required to cover our Geelong, Geelong North, Geelong West, Leopold & Torquay branches, so a licence and transport is essential. *Mileage paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set‑up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team via [e-mail] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.