Customer Advisor - Leave & Relief - Waurn Ponds, VIC

National Australia Bank; Geelong; Hybrid; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Banking discounts

Extensive benefits

Leave benefits

Job summary

National Australia Bank (NAB) seeks a Customer Advisor for a full-time role based at Waurn Ponds in Geelong. The position covers leave relief across Geelong branches, with travel between Waurn Ponds, Geelong and surrounding branches; mileage is paid.

You’ll be the first point of contact for customers, helping with account openings, banking transactions and unsecured lending while promoting Smarter Banking options.

Qualifications

• A passion for delivering quality customer experiences.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking and appreciation for inclusion and diverse customers.

Responsibilities

• Support NAB’s Waurn Ponds and surrounding branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking easy, simple and secure.

Skills

Customer service

Attention to detail

Team player

Customer-centric thinking

Job description

• Full-time position based in our Waurn Ponds Branch
• Leave & Relief position supporting ourWaurn Ponds, Geelong, Geelong North, Geelong West, Leopold & Torquay Branches - it is essential that you can travel between locations to support our Geelong Branches covering planned and unplanned leave *mileage paid.
• 5 days per week, Monday to Friday 8:45am - 5:30pm

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the mostcustomer‑centriccompany in Australia and New Zealand.

You’llmake an impact by:

• SupportNAB’sWaurn Ponds andsurroundingbranches by being the first point of contact for ourcustomers; puttingthem at the centre of everything you do
• Identifythe most suitable products and servicesfor customers:likeaccount opening, unsecuredlendingand banking transactions
• Demonstrate our Smarter Banking options (self-service and digital)forcustomers; making sobankingissimple,easyand secure

We’relooking for the brightest minds to deliver the best for our customers.We’dlove for you to have:

• A passion for deliveringquality,gold-classexperiences for NAB’s diverserangeofcustomers
• A team playerwith a keen eye for detailensuringevery, transaction isefficient andaccurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this full-time role working from 8:45am – 5:30pm, Monday to Friday.

Your home branch willbe Waurn Ponds however your skills andexpertisewill also berequiredto cover our Geelong, Geelong North, Geelong West, Leopold & Torquay branches, so a licence and transport is essential.*Mileage paid.

Morefocus on you

All new Customer Advisors willbenefitfrom NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, creditcardsand insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, anddesigned with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.

Unsolicited CVs from agencies will not be accepted.