Customer Advisor

Regional Australia Bank Ltd; Grafton; On-site; AUD 42,000 - 55,000; Part time

Benefits offered by this job

Leave loading

Superannuation

Birthday leave

Parental leave

Job summary

Regional Australia Bank is seeking a friendly Customer Advisor at the Grafton Branch on a permanent part-time basis. You’ll be the first point of contact for customers, delivering friendly, accurate and professional service across everyday banking needs.

You’ll assist with transactions, account openings and digital banking, while identifying opportunities to support customers’ broader financial goals. Prior banking experience isn’t required; a genuine service mindset and willingness to learn are

Qualifications

• Genuine customer service focus and a warm, professional approach.
• Strong communication and ability to build positive relationships.
• Good attention to detail and confidence following procedures.
• Integrity, reliability and respect for confidential information.
• Willingness to learn new systems, products and processes.

Responsibilities

• Provide friendly, accurate and professional service across everyday banking needs.
• Support customers with transactions, account enquiries, opening and digital banking.
• Identify products, services or referrals to support broader financial goals.
• Be one of the first points of contact for our customers.

Skills

Customer service

Communication

Relationship building

Attention to detail

Tools

Digital banking

Procedures

Job description

Help regional Australians achieve their financial goals

Job Description

Part-time Customer Advisor – Grafton Branch

Location:GraftonBranch

Employment: Permanent, part-time position

Hours: Part-time,50 hours a fortnight, 9:00am to 2:00pm, Monday to Friday

Remuneration: $32.50 per hour, plus leave loading and superannuation

Regional Australia Bank and Summerland Bank have recently come together, bringing two customer-owned banks with strong regional and community connections into one organisation. AtGrafton, where many customers know and value the Summerland name, this role is about continuing that local, relationship-based service while being part of the broader Regional Australia Bank team.

We’re now looking for a friendly and enthusiasticCustomer Advisor to join our team at our Grafton Branch on a permanent, part-time basis.

In this role you will learn the fundamentals of banking whilst developing trusted customer relationships. The role of Customer Advisor is well suited to those who thrive on providing an exceptional customer experience and who want to connect and add value in the local community.

The Opportunity

As a Customer Advisor, you’ll be one of the first points of contact for our customers, providing friendly, accurate and professional service across a range of everyday banking needs.

You’ll support customers with transactions, account enquiries, account opening and digital banking, while helping identify products, services or referrals that may support their broader financial goals.

What You’ll Bring

You don’t need previous banking experience, but you will bring:

A genuine customer service focus and a warm, professional approach.

Strong communication skills and the ability to build positive relationships.

Good attention to detail and confidence following procedures.

Integrity, reliability and respect for confidential information.

A willingness to learn new systems, products and processes.

Transferable experience from customer service, retail, administration, hospitality, volunteering or similar environments.

Why Join Us?

Regional Australia Bank offers meaningful work, supportive teams and the opportunity to build a career with a growing regional mutual bank.

We offer:

$32.50 per hour, plus leave loading and superannuation.

A permanent part-time opportunity, working the rostered hours noted at the top.

Additional leave benefits, including birthday leave.

Paid parental leave for eligible employees.

Wellbeing initiatives and employee support programs.

Training and development to support your growth in banking.

A chance to make a difference for customers and communities across Grafton and Clarence Valley.

Most importantly, you’ll join an organisation where relationships matter, communities come first, and great customer service is at the heart of what we do.

Want to know more? Contact Melissa Baker, Branch Leader,on M: 0407 208 090

To be considered for this role, applicants must have full working rights in Australia.

Applications will be reviewed throughout the advertising period.