Customer Experience Advisor – Banking (Grafton)

National Australia Bank; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Banking discounts

Travel & leisure discounts

Parental leave

Volunteer leave

Career development programs

Job summary

National Australia Bank is seeking a Branch Customer Advisor at the Grafton branch. You’ll be the first point of contact for customers, helping them with account openings, lending options, and everyday banking needs.

The role focuses on delivering a seamless, tailored customer experience and supporting customers to use Self-Service and digital banking tools. We value customer-centricity, teamwork, and attention to detail to ensure accurate transactions and positive outcomes.

Qualifications

• Customer-first approach with ability to resolve issues.
• Attention to detail to ensure transactions are accurate and efficient.
• Team player with an inclusive mindset and focus on customer needs.

Responsibilities

• Be the first point of contact for customers at the Grafton Branch and put them at the centre of everything you do.
• Identify suitable products and services for customers, including account opening and banking transactions.
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Job description

National Australia Bank is seeking a Branch Customer Advisor at the Grafton branch. You’ll be the first point of contact for customers, helping them with account openings, lending options, and everyday banking needs.

The role focuses on delivering a seamless, tailored customer experience and supporting customers to use Self-Service and digital banking tools. We value customer-centricity, teamwork, and attention to detail to ensure accurate transactions and positive outcomes.