Customer Advisor - Contact Centre

Regional Australia Bank Ltd.; Armidale; On-site; AUD 88,166,000 - 93,677,000; Full time

Job summary

Regional Australia Bank is seeking a Customer Advisor for our Contact Centre. Based in Lismore, Armidale, Port Macquarie or Warners Bay, you will handle everyday banking enquiries, transactions, card and payment support, and digital banking assistance.

You’ll manage referrals and promote scam awareness, enjoying a supportive team culture with lively daily variety and flexible options, including part-time or full-time rosters. Saturday morning shifts are required.

Qualifications

• Strong customer focus and attention to detail are essential.
• Confidence using banking systems and handling calls.
• Warm, clear, and professional communication with customers.

Responsibilities

• Assist customers across phone and digital channels with everyday banking enquiries.
• Support transactions, cards and payments, and digital banking features.
• Provide referrals to appropriate services and awareness of scams/fraud.

Skills

Customer focus

Attention to detail

System confidence

Active listening

Phone communication

Multitasking

Team player

Job description

Location: Port Macquarie, Lismore, Armidale or Warners Bay

Employment: Permanent, full-time position

Hours: 75 hrs per fortnight roster, with a Saturday morning roster required

Remuneration: $32.50 per hour + superannuation + leave loading

Regional Australia Bank, now joined with Summerland Bank, is inviting expressions of interest for Customer Advisor opportunities in our Contact Centre team. Can be based at either Lismore, Armidale, Port Macquarie or Warners Bay.

In this role, you’ll support customers across phone and digital channels with everyday banking enquiries, transactions, card and payment support, digital banking, referrals, and scam or fraud awareness.

Why you’ll enjoy this role

Variety every day across customer enquiries, systems, and banking support.

Supportive team culture in a close-knit Contact Centre environment.

Flexible options where possible, with part-time or full-time work available.

Great learning opportunities across banking, compliance, fraud awareness, and customer service.

About you

You don’t need to know everything about banking from day one — we’ll support you to learn. You’ll need strong customer focus, attention to detail, confidence using systems, and the ability to listen, think ahead, and stay organised while managing calls.

Warm, clear, and professional communication.

Confidence speaking with customers by phone.

Ability to multitask across systems and conversations.

Strong attention to detail and willingness to follow procedures.

Positive, adaptable, and team-focused attitude.

Working arrangements

Permanent full-time, with a required Saturday mornings roster. When applying, please include your preferred days and hours of work across the week.

Interested?

If you enjoy helping people, can juggle a few things at once, and would like to build your banking knowledge in a supportive team. We’d love to hear from you.

Expressions of interest close: Tuesday 27 October 2026

We may contact applicants during the advertising period as expressions of interest are received.

Applicants must have full and ongoing working rights in Australia to be considered for this role.