Customer Advisor - Grafton, NSW

NAB; Coffs Harbour City Council; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounts on banking products

Wellness & lifestyle perks

Flexible leave options

NAB colleague benefits

Job summary

NAB is seeking a Branch Customer Advisor for the Grafton branch in New South Wales. You’ll be the first point of contact for customers, helping with account opening, deposits, transactions, and basic lending inquiries, delivering a seamless, personalised banking experience.

Join a customer-obsessed team focused on inclusion and community impact. You’ll work Monday to Friday with daytime hours and access career development, generous leave, and NAB benefits.

Qualifications

• For this banking role, focus on customer service excellence and accurate processing.
• Ability to identify suitable banking products for customers and ensure proper handling.
• Demonstrates inclusion and a customer-centric approach in daily tasks.

Responsibilities

• Support NAB’s Grafton Branch as the first point of contact for customers.
• Identify suitable products and services for customers (accounts, lending, transactions).
• Promote Smarter Banking options for convenient self-service and digital use.

Skills

Customer service

Communication

Team player

Attention to detail

Customer centric

Job description

Branch Customer Advisor – Banking – Grafton

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Each day, you’ll go above and beyond to:

• Support NAB’s Grafton Branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday, 9:00am - 4:30pm and Thursday 9:00am - 5:30pm.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

Join NAB

Unsolicited CVs from agencies will not be accepted.