Customer Advisor

Regional Australia Bank Ltd.; Mid-Coast Council; On-site; AUD 34,000 - 36,000; Part time

Benefits offered by this job

Birthday leave

Parental leave

Wellbeing programs

Training and development

Career progression

Community-focused bank

Job summary

Regional Australia Bank is seeking a Customer Advisor at the Wingham Branch for a permanent part-time role. You will handle everyday banking needs, assist with transactions and account inquiries, and promote services that help customers manage their finances.

The role operates on a 4-day week roster, Tuesday to Friday, totaling 41 hours every fortnight. We value a genuine customer service focus, strong communication, and reliability.

Qualifications

• Customer service focus and a warm, professional approach.
• Strong communication skills to build positive relationships.
• Good attention to detail and ability to follow procedures.
• Integrity, reliability and respect for confidential information.
• Willingness to learn new systems, products and processes.
• Transferable experience from customer service, retail, administration, hospitality or volunteering.

Responsibilities

• Provide friendly, accurate, professional service across everyday banking needs.
• Support customers with transactions, account inquiries, account opening and digital banking.
• Identify products, services or referrals that may support customers' broader financial goals.

Skills

Customer service

Communication

Attention to detail

Integrity

Willingness to learn

Transferable experience

Job description

As a values-driven organisation, we're committed to making a positive impact in the communities we serve while providing a supportive, inclusive workplace where our people can grow and succeed.

Part-time Customer Advisor

Location: WinghamBranch

Employment: Permanent, part-time position

Hours: Part-time, 41 hours a fortnight.

Remuneration: $32.50 per hour, plus leave loading and superannuation

Regional Australia Bank is looking for a Customer Advisor to join our Wingham Branch. This permanent part-time role works on a 4-day week roster, Tuesday to Friday, totaling 41 hours a fortnight.

In this role you will learn the fundamentals of banking whilst developing trusted customer relationships. The role of Customer Advisor is well suited to those who thrive on providing an exceptional customer experience and who want to connect and add value in the local community.

The Opportunity

As a Customer Advisor, you’ll be one of the first points of contact for our customers, providing friendly, accurate and professional service across a range of everyday banking needs.

You’ll support customers with transactions, account enquiries, account opening and digital banking, while helping identify products, services or referrals that may support their broader financial goals.

What You’ll Bring

• A genuine customer service focus and a warm, professional approach.
• Strong communication skills and the ability to build positive relationships.
• Good attention to detail and confidence following procedures.
• Integrity, reliability and respect for confidential information.
• A willingness to learn new systems, products and processes.
• Transferable experience from customer service, retail, administration, hospitality, volunteering or similar environments.

Why Join Us?

Regional Australia Bank offers meaningful work, supportive teams and the opportunity to build a career with a growing regional mutual bank.

We offer:

• $32.50 per hour, plus leave loading and superannuation.
• A permanent part-time opportunity, working the rostered hours noted at the top.
• Additional leave benefits, including birthday leave.
• Paid parental leave for eligible employees.
• Wellbeing initiatives and employee support programs.
• Training and development to support your growth in banking.
• A chance to make a difference for customers and communities across the Manning Valley and Mid North Coast.
• Most importantly, you’ll join an organisation where relationships matter, communities come first, and great customer service is at the heart of what we do.

To be considered for this role, applicants must have full working rights in Australia.

Applications close: Wednesday 14October 2026

Applications will be reviewed throughout the advertising period.