Customer Advisor

Regional Australia Bank Ltd; Mid-Coast Council; On-site; AUD 37,000 - 53,000; Part time

Benefits offered by this job

Leave loading

Superannuation

Birthday leave

Parental leave

Wellbeing programs

Training and development

Job summary

Regional Australia Bank Ltd seeks a Part-time Customer Advisor for our Wingham Branch. The role involves handling transactions, account enquiries and digital banking while building trusted relationships within the local community.

You will support customers with everyday banking needs and identify products or referrals to help achieve their financial goals. A 4‑day week roster runs Tue–Fri, 41 hours per fortnight.

Qualifications

• Demonstrated customer service focus and professional approach.
• Strong communication and relationship-building abilities.
• Attention to detail and ability to follow procedures.
• Integrity, reliability and respect for confidential information.
• Willingness to learn new systems, products and processes.

Responsibilities

• Assist customers with transactions, account enquiries and digital banking.
• Support account opening and referrals to suitable products or services.
• Provide accurate and friendly service as a first point of contact across banking needs.

Skills

Customer service

Communication skills

Attention to detail

Adaptability

Willingness to learn

Job description

As a values-driven organisation, we're committed to making a positive impact in the communities we serve while providing a supportive, inclusive workplace where our people can grow and succeed.

Job Description

Part-time Customer Advisor

Location: WinghamBranch

Employment: Permanent, part-time position

Hours: Part-time, 41 hours a fortnight.

Remuneration: $32.50 per hour, plus leave loading and superannuation

Regional Australia Bank is looking for a Customer Advisor to join our Wingham Branch. This permanent part-time role works on a 4-day week roster, Tuesday to Friday, totaling 41 hours a fortnight.

In this role you will learn the fundamentals of banking whilst developing trusted customer relationships. The role of Customer Advisor is well suited to those who thrive on providing an exceptional customer experience and who want to connect and add value in the local community.

The Opportunity

As a Customer Advisor, you’ll be one of the first points of contact for our customers, providing friendly, accurate and professional service across a range of everyday banking needs.

You’ll support customers with transactions, account enquiries, account opening and digital banking, while helping identify products, services or referrals that may support their broader financial goals.

What You’ll Bring

You don’t need previous banking experience, but you will bring:

A genuine customer service focus and a warm, professional approach.

Strong communication skills and the ability to build positive relationships.

Good attention to detail and confidence following procedures.

Integrity, reliability and respect for confidential information.

A willingness to learn new systems, products and processes.

Transferable experience from customer service, retail, administration, hospitality, volunteering or similar environments.

Why Join Us?

Regional Australia Bank offers meaningful work, supportive teams and the opportunity to build a career with a growing regional mutual bank.

We offer:

• $32.50 per hour, plus leave loading and superannuation.
• A permanent part-time opportunity, working the rostered hours noted at the top.
• Additional leave benefits, including birthday leave.
• Paid parental leave for eligible employees.
• Wellbeing initiatives and employee support programs.
• Training and development to support your growth in banking.
• A chance to make a difference for customers and communities across the Manning Valley and Mid North Coast.
• Most importantly, you’ll join an organisation where relationships matter, communities come first, and great customer service is at the heart of what we do.

Want to know more? Contact BeckTrenchard, Area Sales Manager, on M: 0429 151 853.

To be considered for this role, applicants must have full working rights in Australia.

Applications close: Wednesday 14October 2026

Applications will be reviewed throughout the advertising period.