Case Manager in Training

EML Group; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Fitness Passport

Discounts & Rewards

Wellbeing program

Learning & Development

Employee Assistance Program (EAP)

Celebration events

Annual incentive scheme

Job summary

EML Group in Melbourne is seeking a Case Manager in Training to join a purpose-driven team. You will manage a portfolio of injury claims, build strong relationships with involved parties, and implement recovery plans to support return-to-work outcomes.

Starting on the 12th of November in Melbourne, this is a permanent, full-time role with probationary flexibility including work-from-home options after probation. Your empathy and problem-solving will help people reclaim their lives.

Qualifications

• Experience in fast-paced environments with competing priorities such as customer service, medical reception or call centre.
• Excellent communication skills with the confidence to engage a variety of stakeholders.
• Empathetic, resilient and solutions-focused when managing complex or sensitive situations.
• Proactive, self-motivated and able to think creatively to overcome challenges.
• High attention to detail with strong organisational and time management skills.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborate with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Communication skills

Empathy

Problem-solving

Time management

Resilience

Job description

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness?

As Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

We’re now welcoming applications for Case Manager in Training to join our supportive, purpose‑driven team commencing on the 12th of November in Melbourne on a Permanent, full-time basis. This is deeply meaningful work where your empathy, problem‑solving and commitment have a profound impact every single day.

What You’ll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return‑to‑work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We’re Looking For

It’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…

• Previous experience working in a fast‑paced, high‑pressure environment with competing priorities such as customer service, medical reception or call centre.
• Strong PC skills with the ability to quickly pick up new systems and processes
• Excellent communication skills, with the confidence to engage and influence a variety of stakeholders
• Empathetic, resilient and solutions‑focused when managing complex or sensitive situations
• Proactive, self‑motivated and able to think creatively to overcome challenges
• High attention to detail, with strong organisational and time management skills

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company‑wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.