Case Manager

EML Group; Canberra; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

WFH flexibility

Salary reviews

Parental leave (16 weeks)

Job summary

EML Group in Canberra is seeking a Case Manager to support the Federal Self Insurance portfolio, providing proactive, compassionate assistance to employees and employers to help return-to-work outcomes.

This permanent, full-time role offers work-from-home flexibility (up to 3 days per week from month three) within a Canberra-based office. You will collaborate with clients and stakeholders, navigating complex cases with empathy and clear communication.

Qualifications

• Experience in corporate, professional services or medical environments
• Ability to manage a caseload within legislative and compliance frameworks
• Strong communication and relationship-building skills

Responsibilities

• Provide proactive, personalised support to employees and employers with a compassionate approach.
• Manage caseloads within legislative and compliance requirements.
• Communicate clearly with stakeholders to provide actionable information.
• Lead case reviews and discussions to drive positive outcomes for clients.
• Collaborate with a values-led team to deliver high-quality support.

Skills

Case management

Stakeholder management

Communication

Empathy

Organisation

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Canberra, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Do you thrive in complex, people-focused environments where your judgement and relationship skills really matter? We’re looking for a Case Manager to join our Federal Self Insurance team, managing a portfolio of cases with care, professionalism and confidence. You’ll work closely with clients and stakeholders to support recovery and return-to-work outcomes, using your problem-solving and communication skills to navigate challenging situations with empathy and clarity.

Experience in the workers compensation or Safety, Rehabilitation and Compensation (SRC) scheme is beneficial but not essential. We’re open to professionals with transferable skills and the right mindset to learn and grow in this space.

This is a permanent, full-time position based in our Canberra office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

Your Responsibilities

• Provide early, proactive and personalised support to employees and employers, ensuring a professional and compassionate experience.


• Manage all aspects of a caseload within legislative and compliance frameworks, balancing accuracy with a solutions-focused approach.


• Communicate clearly and consistently with stakeholders, offering information that’s easy to understand and act on.


• Lead case reviews, facilitate discussions and case conferences, and build strong relationships that drive positive outcomes.


• Collaborate within a high-performing, values-led team committed to doing the right thing for every client.

About You

• You bring experience from a corporate, professional services, or medical environment where customer outcomes and stakeholder management were central to your role.


• You’re confident working with complex information, managing competing priorities and applying sound judgement in your decision-making.


• You’re empathetic, resilient and able to guide others through sensitive or difficult conversations.


• You have excellent communication and organisational skills, with a strong eye for detail and accuracy.


• You’re motivated by purpose, helping others get back to work and life after injury.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other


• Flexibility to work from home to support work/life balance


• A corporate wellbeing program with discounted health insurance and gym membership


• Generous discounts from over 350 retailers through our RewardsHub program


• Comprehensive learning and development opportunities to help you reach your full potential


• Access to support and counselling services with work or personal matters, through our Employee Assistance Program


• Companywide events to stay connected and celebrate success


• Entitlement to annual company incentive scheme + salary reviews


• Up to 16 weeks paid parental leave, plus super