CTP Case Manager

EML; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Work from home flexibility

Employee wellbeing program

Gym membership discounts

RewardsHub discounts

Career development opportunities

Job summary

EML in Sydney is seeking a Case Manager to support CTP claims and help injured claimants return to work. You will manage a portfolio of claims, liaise with claimants and healthcare providers, and deliver client‑centred service with empathy and clarity.

No prior case management experience is required as full training is provided. We welcome Allied Health or customer service backgrounds and offer flexible, hybrid work options from our Sydney office, plus a range of employee benefits and

Qualifications

• Experience in claims management, or strong customer service, or Allied Health background.
• Empathetic, resilient, and motivational approach to client-centric support.
• Excellent written and verbal communication with strong organizational skills.

Responsibilities

• Managing a portfolio of CTP claims.
• Proactively coordinate rehabilitation providers and approve rehabilitation/wellness plans.
• Promote health and wellbeing to empower claimants in treatment and recovery.
• Collaborate with stakeholders to deliver personalised claims management strategies.
• Ensure service delivery complies with legislation and internal policies.
• Provide a tailored, effective, client-focused service experience.

Skills

Claims management

Customer service

Allied health

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.THE OPPORTUNITYAs part of our diverse team based in Sydney, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.Join us as a Case Manager and make a real impact in the CTP Insurance space! Bring your Allied Health or customer service experience and thrive in a supportive, vibrant environment.As part of the CTP team, you will be part of the wider CTP business unit that includes teams in South Australia and Victoria jurisdictions. You will manage a portfolio of claims and communicate with claimants and their healthcare providers. Your primary goal will be to deliver excellent customer service and assist injured claimants in their recovery and return to work. We provide full training, so no previous experience in case management is required.This will be a permanent, full time position based in our vibrant Sydney office. You will also have the option to work from home for up to 3 days per week once you complete training.YOUR RESPONSIBILITIESManaging a portfolio of CTP claimsProactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelinesConduct health promotion activities to enhance the customers’ wellbeing and empower them to participate in their own treatment and recovery.Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomesWorking in accordance with relevant legislative and regulatory requirements and internal policies and proceduresProviding a service experience that is tailored, effective and client focused.ABOUT YOUDemonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience.Personal injury experience in alternative schemes is also highly desirableAn empathetic, resilient, and motivational approach to provide customer centric support.A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.Positive attitude and a willingness to learn.Sound analytical, problem solving and decision-making skills.Strong stakeholder engagement and management.Be outcome/results focusedWHAT WE OFFERWe stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.EML provides career opportunities and great employee benefits, including:A diverse and collaborative team culture like no otherFlexibility to work from home to support work/life balanceA corporate wellbeing program with discounted health insurance and gym membershipGenerous discounts from over 350 retailers through our RewardsHub programComprehensive learning and development opportunities to help you reach your full potentialAccess to support and counselling services with work or personal matters, through our Employee Assistance ProgramCompanywide events to stay connected and celebrate successEntitlement to annual company incentive scheme + salary reviewsUp to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.