CSC - Scheduling Officer

ACH Group; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Career development

Friendly culture

Flu vaccination program

HESTA advice

Wellbeing program

Recognition program

Salary packaging

Discounted health insurance

Job summary

ACH Group is seeking a full-time Scheduling Officer based at Mile End to coordinate rostering and scheduling for Nursing, Allied Health, Support Workers and Cleaners delivering services in customers’ homes. You will maintain accurate information across multiple systems and handle customer and employee queries with a focus on service excellence.

The role requires strong rostering experience, the ability to prioritise in a busy environment and excellent communication skills.

Qualifications

• Demonstrated rostering or scheduling experience in healthcare or home services.
• Strong organisational skills with the ability to prioritise in a busy environment.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate scheduling for Nursing, Allied Health, Support Workers and Cleaners delivering services in customers' homes.
• Maintain accurate information in various systems and databases.
• Respond to customer and employee queries promptly and professionally.
• Undertake general administrative duties as required.

Skills

Rostering

Scheduling

Customer service

MS Office

Database

Tools

Database software

Job description

The ACH Group Scheduling Team is seeking a full-time Scheduling Officer to join the team based at Mile End.

What you'll do:

• Coordinate the scheduling of Nursing, Allied Health, Support Workers and Cleaners delivering services in customer's homes
• Maintain accurate and up to date information in various system
• Manage customer and employee queries
• Undertake administrative duties

To be successful in this role, you will:

• Have strong rostering and scheduling experience
• Possess skills to prioritise work and manage schedules in a volume environment
• Demonstrate the ability to deliver high level customer service
• Have problem solving abilities
• Computer skills including MS Office and database experience
• Demonstrate excellent communication skills
• Have an outstanding attention to detail
• Must be available to work Monday to Friday primarily 8am - 4pm with flexibility to work some early morning, and late evening /weekend/public holiday work an occasion
• A satisfactory police clearance for working in Aged Care / with vulnerable, less than 12 months oldbefore commencement

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Free on-site flu vaccination program
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary packageup to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.

About ACH Group

At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.

We love what we do, aren't afraid to take action and responsibility, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.