Cruiseabout Future Team Leader - St Ives, NSW

Flight Centre Travel Group; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Exclusive staff discounts

Travel industry discounts

Learning & development opportunities

Great place to work recognition

Job summary

CRUISEABOUT Future Team Leader in St Ives, NSW, is seeking an exceptional leader to steer the team and drive cruise sales within the Flight Centre Travel Group Australia network.

You will be responsible for quoting, booking and invoicing cruise packages, meeting monthly targets and supporting enquiries while upselling opportunities to maximise revenue. A strong focus on customer service and GDS proficiency is essential.

Qualifications

• Proven experience in a customer service environment with a track record toward sales targets.
• Minimum 2 years' retail or wholesale experience in Cruise or Travel Industry.
• Experience using GDS systems.

Responsibilities

• Quote, book and invoice cruise bookings and packages.
• Ensure KPIs are met and sales targets are achieved.
• Support walk-ins, emails and phone enquiries efficiently and accurately.
• Maximise sales opportunities by upselling and cross-selling.
• Monitor and act on all relevant mailboxes daily.
• Maintain accurate product information to drive sales.

Skills

Customer service

Sales targets

GDS experience

Tools

GDS systems

Job description

Cruiseabout Future Team Leader - St Ives, NSW

Job no: 533473
Brand: Cruiseabout
Work type: Full time
Location: New South Wales
Categories: Sales and Customer Service

• Absolutely love setting sail on the seas?
• Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
• Looking for your next leadership opportunity?

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Future Team Leader aboard our XXXX Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceed monthly sales targets
• Support and handle walk in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll Enjoy:

Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored Familiarisation Cruises to explore new destinations and cruise products worldwide

Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses - we prioritise promoting talent from within.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

** Please advise your leader before applying **

Applications close: