Team Leader ( Cruiseabout)- Brighton, VIC

Flight Centre Travel Group; Victoria; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for onboard ship inspections and exclusive cruise discounts

Access to industry travel discounts and Familiarisation Cruises

Team culture recognized as a Great Place To Work®

Inclusive EEO policies

Tailored Learning & Development pathways

Employee discounts with leading retailers

Exclusive health discount plans

Employee Assistance Programs

Social team building and industry events

Corporate Social Responsibility program

Support for cultural inclusion

Job summary

A global travel organization based in Victoria, Australia, is seeking a passionate Team Leader for their Brighton Store. This role provides a unique chance to own and operate a cruise retail business, driving profitability and team performance while delivering exceptional customer experiences. Applicants should have at least 4 years of leadership experience in the cruise or travel industry, a strong customer service background, and the ability to inspire a team. Exclusive perks and learning opportunities are available to ensure career growth.

Qualifications

• Minimum 4 years’ leadership experience in the retail or wholesale Cruise or Travel Industry.
• Proven experience working in a customer service environment and working towards sales targets.
• Exceptional focus on details and thrive under pressure.

Responsibilities

• Drive profitability and operational excellence.
• Inspire and coach your team to achieve sales targets.
• Manage end-to-end cruise bookings including invoicing and confirming travel arrangements.

Skills

Leadership experience in retail or wholesale Cruise or Travel Industry

Customer service experience

GDS experience

Problem-solving skills

Organizational skills

Job description

Absolutely love setting sail on the seas? Have a knack for making travel dreams come true, especially when it comes to cruise adventures? Looking for your next leadership opportunity? Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our Brighton Store. Let’s turn your passion for cruise holidays into an unforgettable journey with us!

This is not a management role. It is a business ownership opportunity. Through our Business Ownership Scheme, you will build and run your own cruise retail business backed by the global infrastructure of Flight Centre Travel Group. You will own your P&L, lead your team, and grow your local market with the autonomy of a business owner and the security of a world‑class travel group behind you.

Key Responsibilities

• Apply strategic business insights to drive profitability, operational excellence, and market growth
• Lead, inspire, and coach your team to achieve sales targets while delivering exceptional customer experiences
• Train and maintain up‑to‑date product knowledge to confidently promote and sell cruise packages
• Build and nurture relationships with clients, suppliers, and your local community to grow your business network
• Manage end‑to‑end cruise bookings including quoting, invoicing, and confirming travel arrangements

Who Are You?

• Minimum 4 years’ leadership experience in the retail or wholesale Cruise or Travel Industry
• Proven experience working in a customer service environment and working towards sales targets
• GDS experience
• Exceptional focus on details, adept problem‑solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organising tasks efficiently

What You’ll Enjoy

• Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
• Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide
• Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry – Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Diverse Crew (EEO): FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno‑religious minority groups and people with disability
• Chart Your Course for Growth: Access tailored Learning & Development pathways, including in‑depth training on cruise products to enhance your skills
• Exclusive Staff Discounts: Accessible via our employee‑only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, and access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism
• Reconciliation Action Plan: We proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave