Team Leader ( Cruiseabout ) - Miranda, NSW

Flight Centre Travel Group; New South Wales; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Onboard ship inspections

Exclusive cruise discounts

Tailored Learning & Development

Employee health and wellness discounts

Corporate Social Responsibility program

Mental Health support programs

Job summary

A leading travel company in New South Wales is seeking a Team Leader for their Cruiseabout brand. This role focuses on quoting, booking, and invoicing for cruise packages while supporting sales targets. Candidates should have a minimum of two years in the travel or cruise industry and possess strong customer service skills. The company prides itself on an inclusive culture and offers exclusive perks like industry discounts and professional development opportunities.

Qualifications

• Proven experience in a customer service environment focused on sales.
• Minimum 2 years’ experience in the Cruise or Travel Industry.
• Experience with GDS systems.

Responsibilities

• Quoting, booking, and invoicing cruise bookings and packages.
• Ensure that KPIs are met while exceeding sales targets.
• Handle inquiries via walk-in, email, and telephone efficiently.

Skills

Customer service experience

Sales targets achievement

Attention to detail

Problem-solving skills

Retail or wholesale experience

Tools

GDS experience

Job description

Overview

Team Leader ( Cruiseabout ) - Miranda, NSW

Job no: 525685

Brand: Cruiseabout

Work type: Full time

Location: New South Wales

Categories: Sales and Customer Service, Leadership

Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceed monthly sales targets
• Support and handle walk in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll enjoy

• Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
• Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored Familiarisation Cruises to explore new destinations and cruise products worldwide
• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
• Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

Note: Please advise your leader before applying

Applications close: Open applications