Cruise Travel Team Leader — Lead, Learn & Unlock Perks

Cruiseabout; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Onboard ship inspections

Exclusive cruise discounts

Industry travel discounts

Familiarisation cruises

Employee discounts portal (350+ Austrl

Learning & development pathways

Job summary

Cruiseabout is seeking a Future Team Leader at our Carindale Store to coach a high-performing sales team and drive guest satisfaction.

You will quote, book and invoice cruise packages, mentor staff to hit KPIs, and deliver exceptional service across walk-ins, email and phone enquiries.

Join a united Flight Centre Travel Group Australia team that offers exclusive perks, industry discounts, learning pathways, and an inclusive culture.

Qualifications

• Experience in customer service with sales targets
• Minimum 2 years retail/wholesale in Cruise/Travel industry
• GDS experience required
• Strong attention to detail and problem-solving under pressure
• Ambitious, highly motivated and well-organised

Responsibilities

• Quote, book and invoice cruise bookings and packages
• Ensure KPIs met and monthly sales targets achieved
• Assist and respond to walk-in, email and phone enquiries
• Upsell and cross-sell opportunities to maximise sales
• Monitor and manage relevant mailboxes daily
• Maintain accurate product information to drive sales

Skills

Customer service

Sales targets

Retail/travel experience

GDS experience

Attention to detail

Problem solving

Organised

Education

No formal education stated

Tools

GDS

Job description

Cruiseabout is seeking a Future Team Leader at our Carindale Store to coach a high-performing sales team and drive guest satisfaction.

You will quote, book and invoice cruise packages, mentor staff to hit KPIs, and deliver exceptional service across walk-ins, email and phone enquiries.

Join a united Flight Centre Travel Group Australia team that offers exclusive perks, industry discounts, learning pathways, and an inclusive culture.