Lead Cruise Sales & Guest Experience

Flight Centre Travel Group; New South Wales; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive cruise discounts

Industry travel discounts

Tailored Learning & Development pathways

Corporate Health Discounts

Social team building events

Job summary

A prominent travel company in Australia is seeking a passionate Team Leader to oversee the sales and customer service team. Responsibilities include driving profitability, coaching team members, managing cruise bookings, and maintaining customer relationships. Candidates should possess a minimum of 2 years' leadership experience in the travel industry, along with strong customer service skills. The role offers exclusive perks, including travel discounts and a vibrant team culture focused on growth and development.

Qualifications

• Minimum 2 years’ leadership experience in the retail or wholesale Cruise or Travel Industry.
• Proven experience working in a customer service environment and working toward sales targets.
• Exceptional focus on details and adept problem-solving skills.

Responsibilities

• Apply strategic business insights to drive profitability and operational excellence.
• Lead, inspire, and coach your team to achieve sales targets.
• Manage end-to-end cruise bookings.

Skills

Leadership experience

Customer service

GDS experience

Problem-solving skills

Ability to meet sales targets

Job description

A prominent travel company in Australia is seeking a passionate Team Leader to oversee the sales and customer service team. Responsibilities include driving profitability, coaching team members, managing cruise bookings, and maintaining customer relationships. Candidates should possess a minimum of 2 years' leadership experience in the travel industry, along with strong customer service skills. The role offers exclusive perks, including travel discounts and a vibrant team culture focused on growth and development.