Cruise Travel Sales Leader — Growth & Perks

Flight Centre Travel Group; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Learning & development

Health insurance discounts

Employee share plan

Job summary

Flight Centre Travel Group is seeking a Future Team Leader for our Carindale store in Queensland. You will lead a small team handling cruise bookings, customer service, and sales targets while guiding day-to-day operations and ensuring exceptional guest experiences.

You will quote, book, and invoice cruise packages, support inquiries across channels, and drive upsell opportunities. A minimum of 2 years in cruise/travel retail and strong GDS skills are essential for success.

Qualifications

• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry.
• Proven experience in a customer service environment with sales targets.
• GDS experience is required to manage cruise bookings and inquiries.

Responsibilities

• Quote, book and invoice cruise bookings and packages.
• Ensure KPIs are met and monthly sales targets are achieved or exceeded.
• Support and handle walk-ins, email and telephone inquiries efficiently and accurately.
• Maximise sales opportunities by upselling and cross-selling.
• Monitor and action all relevant mailboxes daily.
• Maintain accurate product information to support sales and customer service.

Skills

GDS experience

Customer service

Sales targets

Cruise/travel industry

Job description

Flight Centre Travel Group is seeking a Future Team Leader for our Carindale store in Queensland. You will lead a small team handling cruise bookings, customer service, and sales targets while guiding day-to-day operations and ensuring exceptional guest experiences.

You will quote, book, and invoice cruise packages, support inquiries across channels, and drive upsell opportunities. A minimum of 2 years in cruise/travel retail and strong GDS skills are essential for success.