CRM & Student Systems Manager (D365) – Hybrid

University of New South Wales; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

University of New South Wales in Sydney, NSW is hiring a Manager, Student Systems Core Connections to head a business-facing team that enhances the student and staff experience through technology and CRM expertise. The role focuses on governance, delivery leadership, and strategic improvements across student information systems.

You will collaborate with UNSW IT, service units and external vendors to ensure strong partnerships, clear roadmaps, and measurable business outcomes across the student

Qualifications

• Relevant tertiary qualifications and/or equivalent experience in project or program management, business systems or IT delivery, including roles such as Scrum Master, Senior/Technical Business Analyst, or Product Owner.
• Experience leading large-scale digital or systems projects in complex organisations, preferably within higher education.
• Knowledge of student administration processes and systems across the full academic student lifecycle.
• Proven leadership of cross-functional teams including technical, business, and change specialists, with strong stakeholder engagement and communication skills.
• Experience with CRM and related platforms (e.g. Dynamics 365, Dataverse, Power Platform) or equivalent enterprise technologies, with a commitment to monitor, prototype, and engage with emerging or new technologies.
• Superior written, verbal and interpersonal communication skills, with a demonstrated high level of attention to detail and the ability to engage and negotiate effectively to influence decisions and outcomes.

Responsibilities

• Lead and manage the operational delivery of the Core Connections student systems, alongside uplift and continuous improvement initiatives, ensuring alignment with strategic objectives.
• Demonstrated expertise in CRM platforms, Dynamics 365 (D365) or equivalent, with the ability to provide high-level solution design guidance, estimate delivery effort, and understanding of leveraging low-code/no-code technologies to deliver business outcomes.
• Apply expertise in Agile delivery, business process reengineering, CRM, and digital solution design to deliver improvements that optimise the student and staff experience.
• Support the Senior Lead, Student Systems (Core Connections), to uphold and communicate relevant aspects of the strategic vision and priorities of the Registrar & Student Services portfolio, including preparation of reports, papers and briefings (including high level estimation and road mapping activities).
• Provide expert advice on the effective use, capabilities and limitations of information management systems to inform prioritisation, delivery and maintenance, while remaining cognisant of budget and resource constraints.

Skills

Leadership

Stakeholder engagement

Agile delivery

Communication

Vendor management

Strategic planning

Education

Tertiary qualification in project/program management, business systems or IT delivery

Tools

Dynamics 365

Dataverse

Power Platform

Job description

University of New South Wales in Sydney, NSW is hiring a Manager, Student Systems Core Connections to head a business-facing team that enhances the student and staff experience through technology and CRM expertise. The role focuses on governance, delivery leadership, and strategic improvements across student information systems.

You will collaborate with UNSW IT, service units and external vendors to ensure strong partnerships, clear roadmaps, and measurable business outcomes across the student