Senior CRM & Placement Systems Lead — Student Experience

University of New England; Armidale; On-site; AUD 94,000 - 104,000; Full time

Benefits offered by this job

5 weeks annual leave

On-campus parking

Wellbeing support

Salary packaging options

EAP

Job summary

The Senior Systems Officer – CRM & Placement Systems at University of New England (UNE) in Armidale will administer and optimise a portfolio of TDS-hosted systems, focusing on CRM and placement platforms. You will handle system operations, stakeholder support, user training, knowledge management and analytical reporting to enhance student experiences.

The role suits a problem-solver with strong communication, analytical skills and proven experience in software system administration.

Qualifications

• Highly developed written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Experience in software system administration and delivering accurate outputs in a fast-paced environment.

Responsibilities

• Administer and optimise CRM and Placement Systems within the SRM portfolio.
• Perform system operations, user training and knowledge management.
• Provide stakeholder support and generate analytic reports on system usage and outcomes.
• Engage with UNE community to design and implement student-centred system enhancements.

Skills

CRM systems

System administration

Stakeholder communication

Tools

CRM platforms

Job description

The Senior Systems Officer – CRM & Placement Systems at University of New England (UNE) in Armidale will administer and optimise a portfolio of TDS-hosted systems, focusing on CRM and placement platforms. You will handle system operations, stakeholder support, user training, knowledge management and analytical reporting to enhance student experiences.

The role suits a problem-solver with strong communication, analytical skills and proven experience in software system administration.