Head of Student Systems & D365 CRM (Hybrid)

UNSW; Sydney; Hybrid; AUD 154,000 - 163,000; Full time

Job summary

UNSW is seeking a Manager, Student Systems to lead the Core Connections team, driving CRM-driven improvements across the student lifecycle. You will oversee delivery, engage with stakeholders, and shape digital solutions with a focus on D365, Dataverse, and Power Platform.

You will collaborate with UNSW IT and vendors, guide architectural decisions, and manage cross-functional teams, ensuring impactful outcomes for students and staff alike.

Qualifications

• Experience leading large-scale digital or systems projects.
• Knowledge of student administration processes is advantageous.
• Proven ability to drive service and process improvements with stakeholders.

Responsibilities

• Lead operational delivery of the Core Connections student systems.
• Provide solution design guidance and estimate delivery effort.
• Collaborate with UNSW IT and external vendors to deliver value.
• Prepare reports and roadmaps for strategic priorities.

Skills

CRM platforms

Agile delivery

Stakeholder management

Leadership

Vendor management

Education

Tertiary qualification in IT/Business/Project management

Tools

Dynamics 365

Dataverse

Power Platform

Job description

UNSW is seeking a Manager, Student Systems to lead the Core Connections team, driving CRM-driven improvements across the student lifecycle. You will oversee delivery, engage with stakeholders, and shape digital solutions with a focus on D365, Dataverse, and Power Platform.

You will collaborate with UNSW IT and vendors, guide architectural decisions, and manage cross-functional teams, ensuring impactful outcomes for students and staff alike.