Manager, CRM (D365) and Student Systems

University of New South Wales; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

University of New South Wales in Sydney, NSW is hiring a Manager, Student Systems Core Connections to head a business-facing team that enhances the student and staff experience through technology and CRM expertise. The role focuses on governance, delivery leadership, and strategic improvements across student information systems.

You will collaborate with UNSW IT, service units and external vendors to ensure strong partnerships, clear roadmaps, and measurable business outcomes across the student

Qualifications

• Relevant tertiary qualifications and/or equivalent experience in project or program management, business systems or IT delivery, including roles such as Scrum Master, Senior/Technical Business Analyst, or Product Owner.
• Experience leading large-scale digital or systems projects in complex organisations, preferably within higher education.
• Knowledge of student administration processes and systems across the full academic student lifecycle.
• Proven leadership of cross-functional teams including technical, business, and change specialists, with strong stakeholder engagement and communication skills.
• Experience with CRM and related platforms (e.g. Dynamics 365, Dataverse, Power Platform) or equivalent enterprise technologies, with a commitment to monitor, prototype, and engage with emerging or new technologies.
• Superior written, verbal and interpersonal communication skills, with a demonstrated high level of attention to detail and the ability to engage and negotiate effectively to influence decisions and outcomes.

Responsibilities

• Lead and manage the operational delivery of the Core Connections student systems, alongside uplift and continuous improvement initiatives, ensuring alignment with strategic objectives.
• Demonstrated expertise in CRM platforms, Dynamics 365 (D365) or equivalent, with the ability to provide high-level solution design guidance, estimate delivery effort, and understanding of leveraging low-code/no-code technologies to deliver business outcomes.
• Apply expertise in Agile delivery, business process reengineering, CRM, and digital solution design to deliver improvements that optimise the student and staff experience.
• Support the Senior Lead, Student Systems (Core Connections), to uphold and communicate relevant aspects of the strategic vision and priorities of the Registrar & Student Services portfolio, including preparation of reports, papers and briefings (including high level estimation and road mapping activities).
• Provide expert advice on the effective use, capabilities and limitations of information management systems to inform prioritisation, delivery and maintenance, while remaining cognisant of budget and resource constraints.

Skills

Leadership

Stakeholder engagement

Agile delivery

Communication

Vendor management

Strategic planning

Education

Tertiary qualification in project/program management, business systems or IT delivery

Tools

Dynamics 365

Dataverse

Power Platform

Job description

University of New South Wales – Sydney NSW

12h ago , from University of New South Wales

Job no: 542812
Work type: Full Time
Location: Sydney, NSW
Categories: Information Technology, Student Services, Management

• Employment Type: Full Time Permanent
• Location: Kensington Campus (hybrid)

Why your role matters

As Manager, Student Systems (internally called Manager Student Systems Core Connections), you will head a business-facing team dedicated to enhancing the student and staff experience through strategic use of technology, CRM expertise (D365 is currently implemented), and business process optimisation. You will champion streamlined processes, digital solution design, and system enhancements that deliver measurable impact across the student lifecycle.

A senior member of the Student Systems function, you will provide leadership across governance, stakeholder engagement, and technical delivery within your domain of student information systems. Working collaboratively with our technical counterparts in UNSW IT, service units, and external vendors, you will work with your team, acting as a key connector - ensuring strong partnerships, effective delivery, and meaningful business outcomes.

Specific accountabilities include:

• Lead and manage the operational delivery of the Core Connections student systems, alongside uplift and continuous improvement initiatives, ensuring alignment with strategic objectives.
• Demonstrated expertise in CRM platforms, Dynamics 365 (D365) or equivalent, with the ability to provide high-level solution design guidance, estimate delivery effort, and understanding of leveraging low-code/no-code technologies to deliver business outcomes.
• Apply expertise in Agile delivery, business process reengineering, CRM, and digital solution design to deliver improvements that optimise the student and staff experience.
• Support the Senior Lead, Student Systems (Core Connections), to uphold and communicate relevant aspects of the strategic vision and priorities of the Registrar & Student Services portfolio, including preparation of reports, papers and briefings (including high level estimation and road mapping activities).
• Provide expert advice on the effective use, capabilities and limitations of information management systems to inform prioritisation, delivery and maintenance, while remaining cognisant of budget and resource constraints.

About You:

• Relevant tertiary qualifications and/or equivalent experience in project or program management, business systems or IT delivery, including roles such as Scrum Master, Senior/Technical Business Analyst, or Product Owner. Substantial experience leading large-scale digital or systems projects in complex organisations, preferably within higher education.
• Demonstrated ability to identify and deliver service, process, and system improvements through stakeholder consultation, enhancing quality, efficiency, and responsiveness to changing priorities.
• Knowledge of student administration processes and systems across the full academic student lifecycle (advantageous).
• Proven leadership of cross-functional teams including technical, business, and change specialists, with strong stakeholder engagement and communication skills to influence diverse audiences.
• Experience in vendor management, procurement, and service delivery, with high-level analytical and problem-solving skills, including systems thinking and strategic planning.
• Experience with CRM and related platforms (e.g. Dynamics 365, Dataverse, Power Platform) or equivalent enterprise technologies, with a commitment to monitor, prototype, and engage with emerging or new technologies.
• Superior written, verbal and interpersonal communication skills, with a demonstrated high level of attention to detail and the ability to engage and negotiate effectively to influence decisions and outcomes.

Candidates will need to have ongoing working rights – this role is not available for sponsorship.

Applications close: 8th October 11.55PM. Shortlisting will commence after applications close.

Get in touch for any question or support:Anne de Voronine, Talent AcquisitionAssociate,*************@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed

Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Advertised: 25 Sep 2026 AUS Eastern Standard Time
Applications close: 08 Oct 2026 AUS Eastern Daylight Time