CRM Engagement Platforms Assistant Consultant (Casual)

QUT (Queensland University of Technology); Brisbane; On-site; AUD 68,000 - 71,000; Part time

Benefits offered by this job

Fitness Passport

Salary Packaging

On-campus services (childcare, parking

Indigenous Australian staff initiative

Job summary

QUT is seeking an Assistant Consultant – Engagement Platforms (CRM) to join Digital Business Solutions, Administrative Division. This casual role supports the day-to-day operations and continuous improvement of CRM systems within a small team.

The role will triage, investigate, test and resolve incidents, enhancements and requests, and support the teams' planning and knowledge management. Based at Kelvin Grove with Australia-wide work rights encouraged.

Qualifications

• Ability to analyse information, investigate issues and interpret data.
• Experience with testing, validation or QA processes.
• Strong attention to detail and ability to meet deadlines.
• Excellent verbal and written communication with diverse stakeholders.

Responsibilities

• Support CRM day-to-day operations and continuous improvement.
• Triage, investigate, test and resolve incidents, enhancements and requests.
• Support teams' operational planning and knowledge management activities.

Skills

Data analysis

Testing

Data interpretation

Attention to detail

Analytical thinking

Communication

Excel

Digital literacy

Education

Tertiary study in related field

Tools

CRM systems

Microsoft Excel

Job description

QUT is seeking an Assistant Consultant – Engagement Platforms (CRM) to join Digital Business Solutions, Administrative Division. This casual role supports the day-to-day operations and continuous improvement of CRM systems within a small team.

The role will triage, investigate, test and resolve incidents, enhancements and requests, and support the teams' planning and knowledge management. Based at Kelvin Grove with Australia-wide work rights encouraged.